PayPal Payment screen doesn't load

  • Posts: 62
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  • Hikashop Business
9 years 1 month ago #215845

-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.4
-- PHP version -- : 5.3
-- Browser(s) name and version -- : Internet Explorer 11
-- Error-message(debug-mod must be tuned on) -- : No errors, just doesn't go anywhere.

Paypal payment option is available, but when you click finish, it doesn't take you to PayPal website to finish the transaction.

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  • MODERATOR
9 years 1 month ago #215851

Hi,

It seems that you've heavily modified the checkout workflow of your HikaShop.
Also, it appears that your Joomla template is not displaying error messages, so you don't see why it doesn't let you continue.

So, several things to do:
- Make sure that your Joomla template can display messages:
www.hikashop.com/support/support/documen...tibility-issues.html
- Switching temporarily to the default template of Joomla, Protostar and try to checkout in order to see the error message preventing you from finishing the checkout.
- Provide us the error message and a screenshot of the settings in the Checkout tab of the HikaShop configuration and we should be able to tell you what to do.

The following user(s) said Thank You: tadosborn

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  • Posts: 62
  • Thank you received: 4
  • Hikashop Business
9 years 1 month ago #215944

Actually neither assumption is true. We haven't modified the checkout process, and the messages include is in the template.

I was able to get things sorted out by changing the checkout process slightly.

Thank you for your help.

Last edit: 9 years 1 month ago by tadosborn.

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