PayPal not confirmed because of 500 error

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9 years 1 month ago #216324

-- url of the page with the problem -- : epicgenerator.net
-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.4
-- Error-message(debug-mod must be tuned on) -- : No error message on page.

Hi!

I have a problem, because the orders are not getting confirmed, they stay on created status.
I found in the servers access.log similar lines to this, regarding the paypal payments:

173.0.81.1 - - [05/Oct/2015:11:44:42 +0200] "POST /index.php?option=com_hikashop&ctrl=checkout&task=notify&notif_payment=paypal&tmpl=component&lang=en&Itemid=670 HTTP/1.0" 500 1179

(it's paypal's IP, and an 500 error)

No error in the php error log.

Paypal accepts the payment and I get the notification e-mail that it was successful, but the confirmation to our server gets this error message.

What can I do to make it work?

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9 years 1 month ago #216336

Hi,

If you have a 500 error ; you might have a PHP fatal error.
So the best will be to check your PHP error log.
However, it looks like it could actually come from the same issue you had with X-Cache:
www.hikashop.com/forum/install-update/87...response.html#215381
So maybe now that X-Cache is deactivated, that will solve that problem too ? Did you try since that change if it solved the problem ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
Last edit: 9 years 1 month ago by nicolas.

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