Paypal Standard and Guest payments

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9 years 1 month ago #216418

-- url of the page with the problem -- : www.thearender.com
-- HikaShop version -- : 2.3.4
-- Joomla version -- : 3.3.3
-- PHP version -- : 5.4.44

Hello,

we are using the Paypal standard method for payment and we redirect our customers to papal page where they are able to either login as paypal users and pay or use the option of guest payment and simply add their card numbers for payment

Recently, many of our users complain that this option (to use their cards) is not available and Paypal forces them to make an account.

As we had lost several customers because of this, we contacted paypal, but they replied to us the following:

" The solution which you are using (hikashop paypal plugin) is causing problems with credit card payments.
This is because the coding there is a bit outdated and it doesn't allow many of the cross border customers to pay by using credit card."

How can we fix this issue? Is this problem somehow related to the info the plugin sends from our site to paypal page?!
Is there an option to enable or change to other payment plugin to solve this issue?!

Thank you in advance for your support..

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9 years 1 month ago #216420

Hi,

The HikaShop paypal plugin uses the standard NVP API provided by PayPal for PayPal Standard:
developer.paypal.com/docs/classic/paypal...ndard_htmlvariables/
There is nothing outdated about it.
If they have suggestions on a special variable to pass to them to force them to always display the login/guest credit card payment interface to everyone (which really should be the default for everyone since day one), we'll be more than happy to add it.
As far as I know, there is no such variable but maybe that's something they added recently ?
Rather than criticizing our plugin code, it would be better that they tell us what we could do to improve the situation, or even that they display the same interface to everyone by default...

Last edit: 9 years 1 month ago by nicolas.
The following user(s) said Thank You: christinapsarrou

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9 years 1 month ago #216612

Thank you nicolas for your reply. I understand what you mean and I will transfer your reply to them in order to respond us in a more detailed way on what else we could possibly do.
I just wanted to ask to be sure that I don't miss something or if I may need to use another payment method or need to re configure something.

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9 years 1 month ago #217505

Hi Christina...

hehe.
The same problem at my side ...after 3 hours of looking how to solve the problem - I have found, that PayPal has downgraded the account possiblity to use Credit Card payments without PayPal account because of this reason:

"Your payment volume in the last 30 days is less than the required amount needed to qualify for PayPal's merchant rate."

And the required ammount is 2 500 € / month

Better no comment this, otherwise I should to use unlpeasant words. :S

Last edit: 9 years 1 month ago by Pajerchin.

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9 years 1 month ago #217921

Dear Pajerchin,
thank you for your answer.. I am pretty sure that this was not the case for us as traffic to the e-shop was bigger than this amount, but I will surely keep it in mind to check it out more and see if there are any other reasons for dropping this functionality..

If I find anything new or get a new answer from paypal support on this matter I will inform you too... Thanks again!

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