SagePay plugin not sending Email

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9 years 1 month ago #217140

-- HikaShop version -- : 2.3.5
-- Joomla version -- : 3.2.4
-- PHP version -- : 5.3.3
-- Browser(s) name and version -- : firefox

Hi
The SagePay payment plugin does not seem to be sending the Customer Email to the Payment Gateway therefore no confirmation emails can be sent from SagePay to the customer.

Have checked the debug and found "SendEMail=0" so tried setting it to "SendEMail=1" in sagepay.php of plugin folder but made no difference.

Any ideas?

Thanks

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Last edit: 9 years 1 month ago by Bower.

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9 years 1 month ago #217147

Hi,

The "send email" setting in the SagePay plugin is related to SagePay.
And here the details of the possible values for that setting

	0 : None
	1 : Vendor
	2 : Vendor and Customer

Otherwise, HikaShop still send his own emails for the order confirmation, to the customer and to the administrator ; when the order is confirmed by the payment gateway.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 1 month ago #217255

I've tried all 3 options and been in contact with SagePay who confirm that the plugin is not sending that data over to their side.

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9 years 1 month ago #217270

On further investigation it's the confirmation of payment accepted from SagePay emails that hikashop isn't sending out - my mistake I thought these were from SagePay to confirm there was a payment.

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9 years 1 month ago #217278

Hi,

I'm sorry but I don't understand your message.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: Bower

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9 years 1 month ago #217408

Its ok I sorted it!

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