Paypal Pro Plugin showing City name as "false"

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9 years 1 month ago #217775

-- HikaShop version -- : Essentials 2.6.0
-- Joomla version -- : 3.4.4
-- PHP version -- : 5.4.39
-- Browser(s) name and version -- : All browsers issue
-- Error-message(debug-mod must be tuned on) -- : This error message does not apply to this issue

About 2 weeks ago Paypal orders suddenly had the city as 'false' in Paypal. The city information is correct in Hikashop receipts, but not in Paypal...so when my client wants to order a stamp for his order, he has to manually enter the city name.

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9 years 1 month ago #217872

If you cannot see the site, please post your IP and we will whitelist the IP on the server. Please go to whereismyip.com .

Thank you

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9 years 1 month ago #217873

Hi,

Don't worry ; we are professionals and we know our IP (and we also know a lot of different method to retrieve it).

Please provide a screenshot to illustrate the issue.
The Paypal pro did not have any single modification for that part in the last 3 years.
So I don't think that your issue is related to the Paypal Pro plugin (unless it has been modified manually).

'CITY' => @$order->cart->billing_address->address_city,
$vars['SHIPTOCITY'] = @$order->cart->shipping_address->address_city;

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 1 month ago #217991

See attached showing that the City name is correct in Hikashop but not in Paypal.

If you email me a zip of the plugin then I can replace the plugin files. I can also PM you login details.

Thank you

Attachments:

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  • MODERATOR
9 years 1 month ago #218153

Hi,

I don't see any reason this would happen unless you're not using the standard "address_city" custom field for collecting the customer's city. Can you check on that ?

If files of the plugin are available in the folder plugins/hikashoppayment/paypalpro/ on your own website.

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