HikaShop Paypal Express Checkout Error 11607

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8 years 11 months ago #222142

-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.5
-- PHP version -- : 5.6.13
-- Browser(s) name and version -- : any
-- Error-message(debug-mod must be tuned on) -- : paypal express: Error code 11607.

Hi Some customers are complaining that through paypal online they received a error website on our website saying 'An error has been encountered - error code 11607 - error message. A successful transaction has already been confirmed for this token: on paypal error codes this comes up:11607 Duplicate request for specified Message Submission ID. The specified Message Submission ID (specified in MSGSUBID parameter) is a duplicate; result parameters of the original request are attached.
can anyone help is this a problem with paypalexpress plugin?? or joomla etc...
Note: payment does go through and is processed by paypal but in hikashop the status gets changed to cancelled.
and an email gets sent to customer stating it has been cancelled. this is random.

Last edit: 8 years 11 months ago by snpspandc.

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8 years 11 months ago #222248

Hi,

So on which page do they get which error ?
Could you do a screenshot each time and give the link of the page so that we can be sure of what we're talking about ?
Having the token missing is quite strange and no one encountered the problem yet so hard to give a solution without even being able to reproduce the issue.

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8 years 11 months ago #222408

Hi They get the error on checkout, once directed to paypal
it is random most users do not experience it at all.
i also have not experienced the issue but it has happened randomly 3 times so far.
i have changed the plugin option Invalid Status to "created" so that they do not get an email saying that their order has been cancelled.
payment through paypalexpress do go through.
Paypal API version "109.0"

Last edit: 8 years 11 months ago by snpspandc.

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8 years 11 months ago #222688

Hi,

I can't tell you why Paypal is replying with the code "11607" but it looks like the return is a "SuccessWithWarning".
And that acknowledge is not handle by the plugin.
So you can replace (twice) in the plugin

if ($vars['ACK'] != 'Success')
By
if ($vars['ACK'] != 'Success' && $vars['ACK'] != 'SuccessWithWarning')
So it will handle the "SuccessWithWarning" like a success and it will avoid that warning.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 11 months ago #224084

hello i am also getting issues when with Send cart detail to paypal : Send the detail of the products to paypal
this is not coming up in the paypal details when viewing on paypal what the the user has purchased..on paypal it only displays the
total amount in transaction details..
i have set in the option to send cart detail to paypal..
your help would be appreciated.

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8 years 11 months ago #224110

Can you provide a screenshot of the settings of your PayPal Express payment plugin ? (hidding the confidential information).

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8 years 11 months ago #224194

Attachments:

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8 years 11 months ago #224222

Hi,

It seems correct. Could you provide a link to the shop so that we could analyze the situation ?

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8 years 11 months ago #224284

pm you

Last edit: 8 years 11 months ago by snpspandc.

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8 years 11 months ago #224285

Hi,

Please do not use the private message for the communication with the support team.
If you need to send private details ; please use the "contact us" form.
www.hikashop.com/support/contact-us.html

So the entire support team will be able to see your message and answer you.
Because right now, Nicolas is the only one with the information and I can't access to his PM box...

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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