Payment CC rejection

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  • Thank you received: 6
8 years 10 months ago #225340

-- url of the page with the problem -- : getrdo.com
-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.8
-- PHP version -- : 5.4.43
-- Browser(s) name and version -- : Firefox updated!
-- Error-message(debug-mod must be tuned on) -- : An Error Occurred While Processing Your Request
Error Code : 4000
Error Name : VID Not Supplied
Error Message : The VirtualMerchant ID was not supplied in the authorization request.

We have updated the payment plugin with the

<txn><ssl_merchant_id>XXXXXX</ssl_merchant_id><ssl_user_id>XXXXXX</ssl_user_id><ssl_pin>XXXXXX</ssl_pin><ssl_test_mode>False</ssl_test_mode><ssl_transaction_type>CCSALE</ssl_transaction_type><ssl_show_form >False</ssl_show_form ><ssl_card_number>**************</ssl_card_number><ssl_exp_date>1218</ssl_exp_date><ssl_amount>7.47</ssl_amount><ssl_salestax>0.00</ssl_salestax><ssl_cvv2cvc2_indicator>0</ssl_cvv2cvc2_indicator><ssl_cvv2cvc2></ssl_cvv2cvc2><ssl_customer_code>1</ssl_customer_code><ssl_first_name>Website</ssl_first_name><ssl_last_name>Administrator</ssl_last_name><ssl_email>CUSTOMEREMAILADDRESS</ssl_email></txn> Array ( [body] => bgcolor="#FFFFFF" text="#000000" > 

An Error Occurred While Processing Your Request
Error Code : 	4000
Error Name : 	VID Not Supplied
Error Message : 	The VirtualMerchant ID was not supplied in the authorization request.

I've replace private information with XXXXXX and description.

Is this an internal error generated by HikaShop or returned from VirtualMerchant? Any idea what could be the problem?

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8 years 10 months ago #225364

Hi,

It is an error returned by Virtual Merchant.
The message is probably wrong. The merchant id is supplied as you can see in the xml so it's probably that the id is wrong, or that it is for the test mode, not the live mode, or vice-versa.
The best is to contact the support or Virtual Merchant in order to check the merchant id with them. If you show the the same thing that in your message and ask them if the merchant id is correct, they should be able to tell you what to do.

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  • Posts: 332
  • Thank you received: 6
8 years 10 months ago #225401

Nicholas,

It was a two-fold problem. First, I had to modify the VirtualMerchant plugin to restore the original links as the authorization process was sending XML. Second, they required AVS information and I had that disabled. Once I enabled that, everything worked.

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