Paypal cancels order when transaction id returns

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8 years 9 months ago #230825

-- HikaShop version -- : 2.6.1

Hi There,

When a customer places an order using paypal as the payment method, in SOME cases, and i cannot see any differences, the paypal plugin will cancel the order as an invalid status when paypal returns the transaction id.

In some cases, the order confirms correctly, but i cannot see any difference between an order which paypal returns as invalid, and one where the return is confirmed.

Any help would be appreciated!

Hikashop Paypal Payment Plugin settings:

Invalid Status: cancelled
Allow Payment notifications from paypal: Yes
Pending Status: Payment Pending
Verified Status: Confirmed
Return Method: Yes

Example from order history: (sensitive data removed, see attachment for screenshot)
payment cancelled automatic payment notification received xxx.xxx.xxx.xxx 2016-02-20 12:09 PayPal transaction id: xxxxxxxxxxxxx
creation created Order created / xxx.xxx.xxx.xxx 2016-02-20 12:08

Attachments:
Last edit: 8 years 9 months ago by Kingwell. Reason: History image added

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  • MODERATOR
8 years 9 months ago #230841

Hi,

Turn on the "debug" mode of the PayPal plugin. That will add debug data to the history data of the new orders. That will help us understand the situation.

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