Installing World pay

  • Posts: 10
  • Thank you received: 0
8 years 8 months ago #231748

-- HikaShop version -- : HikaShop Business: 2.6.1
-- Joomla version -- : 3.4.8
-- PHP version -- : 5.4.45
-- Browser(s) name and version -- : Chrome- latest
-- Error-message(debug-mod must be tuned on) -- : Error
ERROR -> Merchant code/password error.

Hi,

I was just wondering is there a documentation for installing Worldpay Global Gateway payment plugin for hikashop.
Somehow I'm getting an ERROR -> Merchant code/password error.
I have entered all of information into each fields but seems to be getting the same error.

Cheers

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
8 years 8 months ago #231754

Hello,
The solution will just be to check the documentation to have more information about that plugin options : www.hikashop.com/support/documentation/i...form.html#additional
Regarding your "Merchant code/password error", you should probably contact Worldpay global gateway to get valid credentials.

Please Log in or Create an account to join the conversation.

  • Posts: 10
  • Thank you received: 0
8 years 8 months ago #231852

Hi there,


I have managed to fix it . just used the Worldpay Business Gateway and it worked. For some strange reason before completing the payment process user receives an order confirmation email.

I was just wondering is there a way to resolve that so users wont get any confirmation email until they've paid for products.


Cheers

Please Log in or Create an account to join the conversation.

  • Posts: 82867
  • Thank you received: 13373
  • MODERATOR
8 years 8 months ago #231866

Hi,

You can go in the menu System>Emails and disable the "order creation notification" email.

Please Log in or Create an account to join the conversation.

  • Posts: 10
  • Thank you received: 0
8 years 8 months ago #231991

Hi Nicolas,

I have unpublished the order creation function.
But now we seem that we're not receiving any confirmation email whatsoever.
Either Customer and administrator not receiving any confirmation email that they've placed an order.


Cheers

Last edit: 8 years 8 months ago by FAkbari.

Please Log in or Create an account to join the conversation.

  • Posts: 82867
  • Thank you received: 13373
  • MODERATOR
8 years 8 months ago #231994

Hi,

Is the order status changed to confirmed ?
If no, then it's likely that the problem comes from the payment notification which isn't received by your payment plugin after the payment.
We have actually a documentation about that but for the PayPal payment plugin.
It's roughly the same thing for other payment methods so I invite you to read it and follow it:
www.hikashop.com/support/documentation/i...or.html#notification

Please Log in or Create an account to join the conversation.

  • Posts: 10
  • Thank you received: 0
8 years 8 months ago #232094

No the order status is set as default which is Created.
Also I have made an order via different payment plugin such as bank transfer and we're still not receiving any sort of email confirmation. Only admin gets an email confirmation about the order which placed by customer.
Ideally both should receive that email conformation.
I have read through that documentation and checked every single points but couldn't find where that problem is.

Also for the business worldpay plugin when we checkout the page stays on the worldpay confirmation and won't redirect back to the website's home page.

Regards

Last edit: 8 years 8 months ago by FAkbari.

Please Log in or Create an account to join the conversation.

  • Posts: 82867
  • Thank you received: 13373
  • MODERATOR
8 years 8 months ago #232102

Hi,

For the bank transfer, that's normal. The orders are created as "created" since there is no payment and you have to confirm manually the orders when the payment is received, and at that point, the "order status notification" email will be sent, like when the order is automatically confirmed by the worldpay payment plugin.
If you want an email to be sent to the customer when the orders are created, you should leave the "order creation notification" email activated.

If you want to have the order creation notification to be sent or not based on the payment method selected, you can add such code in the email:
<?php if($data->order_payment_method!="banktransfer") $mail->published=0; ?>

So the problem is with the payment notification coming from worldpay. I know that merchants using WorldPay usually use the Business Gateway plugin. And from your first message, it seems that you're using the Global gateway plugin. So make sure with worldpay that you're using the correct plugin. It might be why it doesn't work.

Also, as explained in the documentation link I gave, there is a debug setting in the payment method that you can activated so that you get debug data in the payment log. Did you do it ? What data did you get ? If you didn't get anything, then we ask to check the apache access log for the notification request. Did you do it ? What did you see there ?

Please Log in or Create an account to join the conversation.

  • Posts: 10
  • Thank you received: 0
8 years 8 months ago #232311

Hi,


We are using the Wordplay Business plugin not the Global Worldpay. The plugin works fine in terms of accepting payments, also we receive an order confirmation about customers purchase but customer won't receive any type email conf formation after the payment about their item/s.

The strange bit is we didn't get any errors whatsoever.

Also you've mentioned about that line of code, is that for the bank transfer plugin isn't it and not for the business plugin am i correct?

Just to inform you I've managed to fix it the payment plugin. All I had to do was to add http://YourSite/index.php?option=com_hikashop&ctrl=checkout&task=notify¬if_payment=bf_rbsbusinessgateway&tmpl=component&lang=en into the payment response url.
For your reference it would be good if you could produce a document for these plugins for the future.

Cheers

Last edit: 8 years 8 months ago by FAkbari.

Please Log in or Create an account to join the conversation.

Time to create page: 0.086 seconds
Powered by Kunena Forum