Is Paypal sandbox causing email issue

-- HikaShop version -- : 2.6.1
-- Joomla version -- : 3.4.8
-- PHP version -- : 5.4.45
-- Browser(s) name and version -- : Firefox 39.0.3
-- Error-message(debug-mod must be tuned on) -- : Message is in email:

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Posted On 8 Mar, 2016 14:09 CST

I am using Joomla and Hikashop with the Paypal plugin. I am using a Paypal sandbox and I am getting the following emailHello,
A Paypal notification was refused because the connection to the confirmation server failed.

Check the documentation concerning this issue at www.hikashop.com/index.php?option=com_up...pal-error#connection
This notification was for the order E4 on the website www.tiffintalk.com/tiffinbackup/
You can access the order details directly by clicking on the link below after logging in your back end:
www.tiffintalk.com/tiffinbackup/administ...task=edit&order_id=4

I am using Joomla and Hikashop with the Paypal plugin. I am using a Paypal sandbox and I am getting the following email generated by Hikashop and send to the email address set up in the shop configuration:

Hello,
A Paypal notification was refused because the connection to the confirmation server failed.

Check the documentation concerning this issue at www.hikashop.com/index.php?option=com_up...pal-error#connection
This notification was for the order E4 on the website www.mysite/
You can access the order details directly by clicking on the link below after logging in your back end:
www.mysite/administrator/index.php?optio...task=edit&order_id=4

The explanation is the following:
Connection to paypal failed

When your server receives a notification it needs first to confirm whether this notification comes from your payment gateway or not because it is always possible that a valid IP address has been injected and that someone else is tried to validate an order. So there is a mechanism in place to contact a paypal server HikaShop knows as being an official paypal server to confirm that it comes from paypal. If this connection fails, that means that either your hosting company is blocking outgoing connections from your server or you don't have the openssl option activated in your PHP configuration or that the paypal servers are down, the later being a lot less likely. So you should check that you website is able to make outgoing connections and that the SSL is activated. Also, we advise you to contact your hosting provider to ask them about their policies on outgoing connections. If they are not blocking them, then you might want to contact us via our forum as we might need to adapt our plugin to a change from paypal.

When I asked my host (Siteground) the said they were unable to locate any server-related reason for it.

Is it because I am using Paypal's sandbox? I am not receiving emails in the Notifications section in the Sandbox either.
Any suggestions?

I have been in touch with Paypal's tech help and they said:

The only thing I noticed is an IPN error getting a HTTP 403 error on URL www.tiffintalk.com/tiffinbackup/index.php .
IPN is not enabled on the account so there must be a Notify URL being passed in the API call.

Is there a setting I should change? If I change it will it mess up when we go live?
Any guidance would be appreciated.

The Paypal people told me to change the Order Notification to NO on the Paypal plugin interface which I did and the emails stopped. I am not sure i should keep this to No when we go live. Any advice?

Also, I noticed that an order notice is sent to the email address in the Configuration when an order is created, even if not paid for. If someone returns to the store without completing the Paypal or credit card info a notice is still sent out from Hikashop (attaching a screenshot)

How do I set it for order notification is sent only if they complete the whole process (making a payment)?

Hello,

Is there a setting I should change? If I change it will it mess up when we go live?

As Nicolas said, your issue is probably coming from the sandbox mode, so you should test it with the live mode.

The Paypal people told me to change the Order Notification to NO on the Paypal plugin interface which I did and the emails stopped. I am not sure i should keep this to No when we go live. Any advice?

Well that can be a way to use your PayPal plugin, but the only disadvantage will be that your orders status won't be automatically updated to "confirmed" without any payment notification, so you'll have to manually update it via "Hikashop->Orders".

Also, I noticed that an order notice is sent to the email address in the Configuration when an order is created, even if not paid for. If someone returns to the store without completing the Paypal or credit card info a notice is still sent out from Hikashop (attaching a screenshot)

You're probably talking about the "Order creation notification" email that you can unpublish via "Hikashop->System->Emails"

I just found out my client is using Paypal Pro, so I was using the wrong plugin.
But when I use the Paypal Pro plugin, I get an error (see attached)

Also, I noticed that the Paypal pro embeds the ability to enter credit cards on the website page. That is great, but it doesn't offer the option of paying by Paypal. What is the usual procedure? Do I enable both Paypal plugins?

I set up Paypal Pro in Hikashop with Paypal sandbox credentials after creating another seller account and upgrading to PayPal Pro in my snadbox account. Now I am getting this error:.


Error 10002: Security header is not valid
Array ( [USER] => tiffin-seller_api1.gmail.com [PWD] => 2FBGUTFU9VQAV5W2 [SIGNATURE] => AFcWxV21C7fd0v3bYYYRCpSSRl31AtNYg1I8GjZCbrxZungMwqN-3cj-US [VERSION] => 51.0 [METHOD] => DoDirectPayment [PAYMENTACTION] => Sale [AMT] => 143.05 [ACCT] => 4032035597039098 [EXPDATE] => 032021 [FIRSTNAME] => test [LASTNAME] => test [CURRENCYCODE] => USD => katrowan-buyer@tiffintalk.net [STREET] => 123 Park Ave [STREET2] => [CITY] => New York [STATE] => New York [COUNTRYCODE] => US [ZIP] => 10010 [BUTTONSOURCE] => HikariSoftware_Cart_DP [INVNUM] => 23 [SHIPTONAME] => test test [SHIPTOSTREET] => 123 Park Ave [SHIPTOSTREET2] => [SHIPTOCITY] => New York [SHIPTOSTATE] => NY [SHIPTOCOUNTRY] => US [SHIPTOZIP] => 10010 [SHIPTOPHONENUM] => [L_NAME1] => Talking Across Generations (TAG) [L_NUMBER1] => g11 [L_AMT1] => 85 [L_QTY1] => 1 [L_TAXAMT1] => 5.1 [L_NAME2] => FindingYourVoice - Teen - Grief/Death: Boxed Death of Abuser [L_NUMBER2] => f38a_33_57 [L_AMT2] => 49.95 [L_QTY2] => 1 [L_TAXAMT2] => 3 [TAXAMT] => 8.1 [ITEMAMT] => 134.95 ) api-3t.sandbox.paypal.com/nvp Array ( [TIMESTAMP] => 2016%2d03%2d14T12%3a48%3a09Z [CORRELATIONID] => 8038dc45cebed [ACK] => Failure [VERSION] => 51%2e0 [BUILD] => 18316154 [L_ERRORCODE0] => 10002 [L_SHORTMESSAGE0] => Security%20error [L_LONGMESSAGE0] => Security%20header%20is%20not%20valid [L_SEVERITYCODE0] => Error ) Is this a sandbox issue or am I doing something wrong?[EMAIL] => This email address is being protected from spambots. You need JavaScript enabled to view it. [STREET] => 123 Park Ave [STREET2] => [CITY] => New York [STATE] => New York [COUNTRYCODE] => US [ZIP] => 10010 [BUTTONSOURCE] => HikariSoftware_Cart_DP [INVNUM] => 23 [SHIPTONAME] => test test [SHIPTOSTREET] => 123 Park Ave [SHIPTOSTREET2] => [SHIPTOCITY] => New York [SHIPTOSTATE] => NY [SHIPTOCOUNTRY] => US [SHIPTOZIP] => 10010 [SHIPTOPHONENUM] => [L_NAME1] => Talking Across Generations (TAG) [L_NUMBER1] => g11 [L_AMT1] => 85 [L_QTY1] => 1 [L_TAXAMT1] => 5.1 [L_NAME2] => FindingYourVoice - Teen - Grief/Death: Boxed Death of Abuser [L_NUMBER2] => f38a_33_57 [L_AMT2] => 49.95 [L_QTY2] => 1 [L_TAXAMT2] => 3 [TAXAMT] => 8.1 [ITEMAMT] => 134.95 ) api-3t.sandbox.paypal.com/nvp Array ( [TIMESTAMP] => 2016%2d03%2d14T12%3a48%3a09Z [CORRELATIONID] => 8038dc45cebed [ACK] => Failure [VERSION] => 51%2e0 [BUILD] => 18316154 [L_ERRORCODE0] => 10002 [L_SHORTMESSAGE0] => Security%20error [L_LONGMESSAGE0] => Security%20header%20is%20not%20valid [L_SEVERITYCODE0] => Error )

Is this a sandbox issue or am I doing something wrong?

It turned out my credentials (the signature) was incorrect. Once I corrected it it worked properly so I did not have to do as you suggested. I really do appreciate your response though. Maybe it will help someone else.