Paypal - Refused Invalid Response after update

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8 years 7 months ago #235624

-- HikaShop version -- : 2.6.2
-- Joomla version -- : 3.4.8
-- PHP version -- : 5.4.45
-- Browser(s) name and version -- : Chrome 49.0.2623.110

We've just updated to Hikashop 2.6.2 from 2.5.9 in the process it seems to of broken our PayPal Payment Plugin. Now when a payment is made we get an email saying "A paypal notification was refused because the response from the paypal server was invalid". What do I need to check or change to correct this as we're still receiving payments but it's not updating on the order from created to confirmed.

Thanks
Jamie

Last edit: 8 years 7 months ago by bettston.

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  • Hikashop Business
8 years 7 months ago #235628

Hello,

We have the same in our webshop too.
Please see the screenshot with the given message.

I had PayPal redo sending the payment verification twice, same message from our Hikashop.

Hope this can be solved soon, as we will now have to have people verifying the incoming orders from PayPal manually.

-- HikaShop version -- : 2.6.2
-- Joomla version -- : 3.5.1
-- PHP version -- : 5.5

All the best,
--- Bengt ---

Attachments:
Last edit: 8 years 7 months ago by energinyter. Reason: added important information

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8 years 7 months ago #235642

Hello,

We just fixed it on our end, you'll have to download the last Hikashop version through our website, install it and test it again.

Thanks for your feedbacks.

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8 years 7 months ago #235951

Hi, I am also having this issue! I have just updated your latest version and when you press the 'pay now' button nothing happens?? I now cannot take any order because of this?

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8 years 7 months ago #235953

Updating seems to have taken out the 'paypal URL' from the plugin?? can you advise what should be in there please?

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8 years 7 months ago #235969

As stated in the documentation here Paypal Plugin Documentation you can see if your site is like you should use

https://www.paypal.com/cgi-bin/webscr

The following user(s) said Thank You: mohairbears

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8 years 7 months ago #236157

Hello,

I am having the same problem on a customer's site. which started with the update to 2.6.2.

In addition to that issue, it seems that some of the "created" orders do not appear in paypal's transaction log, at all.

So, there seem to be at least two problems. One with the IPN notifications and one somewhere in the initial paypal call.

I have already reapplied a newer 2.6.2 update and still having issues with paypal checkout not working half of the time.

I have now applied the patch where we set:

$verified = true;
instead of
$verified = preg_match('#VERIFIED#i', $response);
in the paypal.php file of the plugin, which seems to have improved the situation, but not completely.
Please note, that this patch might have an impact on security and should only be applied temporarily.
There seems to also be something else causing issues, as we now have about 50% success rate.


We will monitor the situation further and await a functional release the soonest possible. My customer is loosing face and money because of this issue.

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8 years 7 months ago #236205

So, some (or most?) of the issues might not be Hikashop's fault at all...

Have a look at this link and also the comments below the graph.
http://downdetector.com/status/paypal

It seems that some of our problems are aligned with major paypal issues.

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8 years 7 months ago #236209

Hi,

We don't have any problems with PayPal on our end since the patch we added last week.
So maybe there is a problem with your plugin not updated for some reason.
Here is the plugin you can install on your website:

Attachment not found



We've tested it oursleves and it works fine. That the version that is currently in the install package on our website.

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8 years 7 months ago #236285

Hello Nicolas,

Yes, you are right on that :) I stated in my last post that some or most of the paypal checkout problems are originating from Paypal itself.
It was just bad timing, which resulted in people thinking, there was still something wrong with hikashop.

Unbelievable though, that paypal has such big problems and cannot find solutions for days now. They also had some minor issues during the past months.... Unbelievable...

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