Pay with Points Issue

  • Posts: 57
  • Thank you received: 0
8 years 7 months ago #236734

-- url of the page with the problem -- : www.firestax.com
-- HikaShop version -- : 2.6.2
-- Joomla version -- : 3.5.1
-- PHP version -- : 5.4.45
-- Browser(s) name and version -- : Chrome

When someone tries to pay with points but they don't have enough points for the entire purchase the total and points used are reversed. See screenshot.

Another question, when using your pay with points payment plugin with AltaUserPoints do I select alpha_user_points or hikashop_user_points.

Thanks for your time.



Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 57
  • Thank you received: 0
8 years 7 months ago #236775

WHen a user has enough points this does not occur by the way. Only when they don't have enough points.

Please Log in or Create an account to join the conversation.

  • Posts: 82867
  • Thank you received: 13373
  • MODERATOR
8 years 7 months ago #236850

Hi,

Can you check that the option "Give virtual points'" of the user points plugin (menu System>Plugins) is turned off ?
It should be turned off in most cases, and it's probably what is causing the problem there.

Please Log in or Create an account to join the conversation.

  • Posts: 57
  • Thank you received: 0
8 years 7 months ago #236897

I don't see that option in that plugin.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 82867
  • Thank you received: 13373
  • MODERATOR
8 years 7 months ago #236898

Hi,

Go in the menu System>Plugins of HikaShop, not in the Joomla plugins manager.

The following user(s) said Thank You: firestax

Please Log in or Create an account to join the conversation.

  • Posts: 57
  • Thank you received: 0
8 years 7 months ago #236989

I have that turned off because I thought that was for earning points. What should the setting be if I don't want to give points when someone checks out. We use the points like our own currency and don't want to give out free money. :)

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 82867
  • Thank you received: 13373
  • MODERATOR
8 years 7 months ago #237038

Hi,

Mmm. I'm not able to reproduce the problem.
All I can think off is that you set some kind of limit in the settings of the user points payment method in the menu System>Payments.
Can you check the settings there ?
IF you think they are correct, could you provide a screenshot of the settings there ?

The following user(s) said Thank You: firestax

Please Log in or Create an account to join the conversation.

  • Posts: 57
  • Thank you received: 0
8 years 7 months ago #237041

Here is the settings.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 82867
  • Thank you received: 13373
  • MODERATOR
8 years 7 months ago #237143

Mmm. I don't see a problem there.
Could you provide a backend access and a FTP access so that we could have a closer look at the issue since we don't have it on our end ?
Please use our contact form and include a link to this thread:
www.hikashop.com/support/contact-us.html

The following user(s) said Thank You: firestax

Please Log in or Create an account to join the conversation.

  • Posts: 57
  • Thank you received: 0
8 years 7 months ago #237153

I have sent over the info you requested. Thank you!

Please Log in or Create an account to join the conversation.

  • Posts: 57
  • Thank you received: 0
8 years 7 months ago #237267

It seems you fixed it?

Please Log in or Create an account to join the conversation.

  • Posts: 82867
  • Thank you received: 13373
  • MODERATOR
8 years 7 months ago #237296

Hi,

Yes. Thank you. I was able to understand the issue and fix it. We've added a patch on our end too for the next version of HikaShop.

The following user(s) said Thank You: firestax

Please Log in or Create an account to join the conversation.

  • Posts: 57
  • Thank you received: 0
8 years 7 months ago #237301

Awesome! Could not ask for better support!

Please Log in or Create an account to join the conversation.

Time to create page: 0.107 seconds
Powered by Kunena Forum