CIC payment plugin problem after 262

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  • Hikashop Business
8 years 7 months ago #237414

-- HikaShop version -- : 2.6.2
-- Joomla version -- : 3.5.1
-- PHP version -- : 5.6.20

Hi,
Since I've made a re-install of Hikashop 2.6.2 (to solve paypal problem), we encounter problems with credit card payment through CM-CIC plugin.

the bank server says "Your merchant's site has not been identified..." and payment is not processed.
Bank server seems to recognize some information (order number and TPE number (merchant) but name of the merchant is missing

Everything was fine before. We didn't modify anything in the plugin setups.
CIC Bank says it's on our side.

Could you help us ?
Thank you.

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8 years 7 months ago #237436

Hi,

From what I can see, the problem is that the english language is not activated for your CM-CIC merchant account:
www.prestashop.com/forums/topic/293499-p...-non-identifi%C3%A9/

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8 years 7 months ago #237485

Hi Nicolas,

I don't understand why suddenly the CIC plugin doesn't work and I need to activate english on bank server side ?

Eeverything has worked fine for months until last Saturday and Hikashop 262 re-install.

What has changed in the Hikashop code that needs english activated now ?

How can I explain it to the client ?

Regards

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8 years 7 months ago #237507

Hi,

Before the 2.6.2, when the current language on the website was not supported by the CM-CIC ('fr','en','de','it','es','nl','pt' are all supported), the plugin was directing to the CM-CIC interface with the French language.
But it's more logical to display the payment page in English in such case since English is more widely known than French.
So we changed the default language to be English in such cases.
We didn't expect that it could be a problem for the CM-CIC.
You can always change the line:
$localeCM = 'EN';
to:
$localeCM = 'FR';
in the file plugins/hikashoppayment/cmcic/cmcic.php
if you want to get the behavior from before.

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8 years 7 months ago #237838

Thank you for your answer.

But the current language(s) on our website were supported (it's only 'fr','en','es') , so why the plugin is now directing to the CM-CIC interface with the English language ?

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8 years 7 months ago #237841

Hello,

Because as Nicolas explain you the default language is now set to English, because for most case people have payment gateway in english, unfortunately that leads to your issue.

We didn't know that CIC register merchant by language category.
Sorry for trouble!

Regards,

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