Question about CECA payment and number of order

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8 years 6 months ago #239545

-- url of the page with the problem -- : www.tiendamat.com
-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.5.1

I just got my first order and was paid by credit card. The costumer had no problems at all, and paid perfectly.

Here is the problem I found, though:

- Hikashop creates an order with number B3J1
- Ceca doesn't reflect that number anywhere, neither the costumer number or name. The only thing that gives me is a number of operation (31) and a reference (28 numbers)

So the only thing that allows me to know which order was paid, is the total ammount. That should be enough, in case I get around 1 order a day, but the day I get 2 orders with the same ammount, how can I know which one is it?

Thank you very much.

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8 years 6 months ago #239554

Hi,

The order number contains the order id (31). You just need to remove the letters from it.
The order number format can be configured to be the same as the order id by changing the "order number format" setting of the HikaShop configuration to {id}

The following user(s) said Thank You: vanway

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  • Posts: 129
  • Thank you received: 2
8 years 6 months ago #239683

Thank you very much Nicolas :)

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