Paypal confirmation not received

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8 years 3 months ago #248096

-- HikaShop version -- : 2.6.3
-- Joomla version -- : 2.5.18
-- PHP version -- : 5.3.29
-- Browser(s) name and version -- : All
-- Error-message(debug-mod must be tuned on) -- : None

Hi

I have an issue with the confirmation via paypal

I get the payment notification from Paypal, but it does not seem to feed back to Hikashop and actually confirm the order.

I get an email showing user registration, then one showing order creation, then notification from Paypal showing payment has gone through ok.

But I don’t get the order confirmation from my own site and have to manually change the status to confirm the order - and thus update the stock level of that item.

I've looked at a couple of threads and hikashop.com/support/documentation/integ...nt-paypal-error.html

When I view the files and look at payment log file I'm not seeing any entries at all

If anybody can give me any pointers that would be great

Thanks
Paul

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8 years 3 months ago #248097

Hi,

You indeed need to follow the documentation there:
hikashop.com/support/documentation/integ...or.html#notification
Please check each point listed there, and check the payment log AND the apache access log of your server and you should find clues as to why you don't get the payment notifications.
If you don't, please provide the payment log data if any (it will be filled only if the debug mode of the payment method is activated and that HikaShop actually receives the payment notification), and the apache access log for the payment notification URL.

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8 years 2 months ago #248846

Hi Nicolas,

The payment log is completely empty and I can't see any error on the apache log

The Paypal Pro is working fine but not the standard

For the information you need - for all those I need to be in debug mode - is that correct?

Thanks again
Cheers
Paul

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8 years 2 months ago #248874

Hi,

Please check the different points listed in the documentation.
hikashop.com/support/documentation/integ...or.html#notification
The payment log is one of the points ; but there are also details about settings in your plugin or elements to check in the server access log.
How is your plugin configured ?
Do you have the payment notification in your server log ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: Farang

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8 years 2 months ago #249556

Hi

I just sent a new test order on one site - at the moment nothing in the error log and the payment log is still blank

If the site is in a sub-folder of a hosting account would this make any difference? the site in the root of the hosting account works as expected

This is the plugin screen of the settings that aren't working



Many thanks
Paul

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8 years 2 months ago #249607

Hi,

The fact that the site is in a subfolder is not the problem.
If the payment log is empty, it means that HikaShop is not receiving the payment notifications.
So again, please look for the notification URL in the apache access log. You should find a line there with details on what happened to the notification request sent by PayPal.
And if you can't find the payment notification URL in the apache access log of your server, then it means that PayPal is not sending them even though that you configured your PayPal payment method to allow them. So in that case, there is a problem with your PayPal merchant account and you'll have to contact the PayPal support.

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