cancelling at payment (e.g. Paypal url) than the cart is empty ?

  • Posts: 49
  • Thank you received: 1
8 years 1 month ago #251547

-- url of the page with the problem -- : www.zebra-design.be
-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.2
-- PHP version -- : 7.0
-- Browser(s) name and version -- : Google chrome Version 53.0.2785.143 m

Dear,

when I cancel at e.g.PayPal url (see attachment)
I go back to the shop but the cart is empty ?

The cart shouldn't be empty.

How can I solve this please ?

TIA

Regards,
Thierry

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 82864
  • Thank you received: 13372
  • MODERATOR
8 years 1 month ago #251554

Hi,

Change the "Clean cart when order is" setting of the HikaShop configuration to "confirmed" so that the cart is not cleared when the customer is redirected to PayPal but after he comes back.

The following user(s) said Thank You: sindb

Please Log in or Create an account to join the conversation.

  • Posts: 49
  • Thank you received: 1
8 years 1 month ago #251612

Dear,

thanks, this issue is solved :)

Regards,
Thierry

Please Log in or Create an account to join the conversation.

Time to create page: 0.059 seconds
Powered by Kunena Forum