Paypal return but no notification email sent

-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.5

Hello,
I have the standard PayPal plugin setup within Hikashop, with the settings as in the attached image.

When I created an order via the website, I was transferred to PayPal, processed the transaction successfully and then returned to the site, whereby I got the confirmation screen saying my order was successful and I would receive an email notification. I can login to my HikaShop account and see the successful order and have received an email from PayPal saying my order was successful.

However, I have not had the HikaShop customer order notification email. I do get this email when using the WorldPay payment option but not when using the PayPal option.

What have a I done wrong?

Thanks

Lee

Philip,
To confirm, I have two payment options for customers, WorldPay and PayPal.

When ordering via WorldPay, all the notification emails etc are sent correctly once a confirmed payment is completed via WorldPay and you return to the HikaShop website.

When ordering via PayPal, it transfers to PayPal, you complete the transaction successfully and then return to the HikaShop site. But no emails are then sent to the customer / admin.

Pleas help, I need to get this site live asap!

When I check the Email history, there is also nothing listed for that order, and there appears to be nothing in the payment log file for that transaction.

It seems that the notification emails used by WorldPay and PayPal are different, I had one of the order notification emails turned off.

Once I had turned on this order notification email then it did successfully send through the email.

I'm still testing and so is the client.

I have done everything on this page www.hikashop.com/support/documentation/i...nt-paypal-error.html

There are no errors in the log file, the server reports a successful 200 status.

Philip,
When the ordered was created on the site is was being set to confirmed, before payment was taken, then once payment had been taken, and you returned to the site, the email was not being sent because the status was not being changed. By commenting out:

if($dbOrder->order_status == $order_status){
// return true;
}

The plugin then continued with the code and successfully sent the emails. It maybe a bit dirty but it works in my situation!

I think there is certainly scope for a future release to allow emails to be sent ONLY when a successful transaction has taken place. I believe from searching these forums for a few days that quite a number of people run sites in a similar fashion, whereby they do not want either the merchant or customer to be notified of an order unless there has been a successful transaction. This is the way many other commercial e-commerce sites work (Amazon to name one!) I do not receive any emails from these sites until I have made a successful payment.

Thanks for all your help and support.