Address not transferred to Hikashop (paypal plugin)

-- HikaShop version -- : 3.0.1
-- Joomla version -- : 3.7.1
-- PHP version -- : 5.6.30

Hey,

In my paypal plugin configuration, the option "overwrite address" is set to "YES", and "no shipping" is set to "Required". However, the address (both billing and shipping) is not transferred to paypal during checkout.

After the paypal-Login you only see the address you have stored directly in your paypal account, but not the one you have just entered in Hikashop checkout. And if you need to create a completely new paypal account, the registration fields are empty at all.

How to solve this?

Thank you,
Christoph

Hi, thanks for your message.

I tried both, costumer and shipping address, but without any effect. (I even cleaned cache and tried again)

The problem is still the same: After the paypal-Login you only see the address you have stored directly in your paypal account, but not the one you have just entered in Hikashop checkout. And if you need to create a completely new paypal account, the registration fields are empty at all.

Could it be a problem caused by paypal?

Hi there,

it is hard to get help from paypal. After 2 phone calls and 1 mail to the technical support, a paypal call center agent literally told me that their programmers are "sloppy" and that paypal needs usually "very, very long" to solve problems. Wow.

In the meantime, I found some other weird behaviors of paypal. For example, it may happen that paypal keeps charging taxes (during payment on the paypal-site itsself), even when you change the shipping address to a non-tax-state.

Another issue is the shipping costs. Even when the shipping fee is calculated correctly in Hikashop and also transferred correctly to paypal, you get an additional paypal-message after login which says "Shipping - Standard - 0 EUR (see attached image) - and there is definitely no option in paypal´s account settings where you can deactivate it. This is misleading for costumers and doesn´t make a very trustworthy impression of a professional online shop.

To be clear, these issues are NOT hikashop´s fault. At this time, paypal seems to be a complete mess (they even messed up the tech support mail correspondence, but that´s another story).

Anyway, I hope there will be any statement by paypal soon, I will keep you updated about this.
Regards
Christoph

Hi there,

I finally got an answer of paypal. they still don´t have an solution for the address transfer problem, but they provided me with a solution concering the doubled shipping cost display, which I described in my last post. Their explaination:


The data which is sent from Hikashop to Paypal looks like this:

---

&test_ipn=0
&shipping=0
&no_shipping=2
&no_note=
&charset=utf-8
&rm=2&bn=HikariSoftware_Cart_WPS
&lc=AT
&item_name_1=Debussy%2c%20Reger%2c%20Sch%c3%b6nberg%2c%20Webern%20%28CD%29
&item_number_1=10%20865&amount_1=14.23&quantity_1=1
&item_name_2=Shipping&amount_2=6
&quantity_2=1&tax_cart=2.02
&paymentaction=authorization
&flow=OneX%3a%3aStandardFlowOneX&return_cmd=_flow-ret&SHIPPING_AND_TAX=1&&PDT=true
&&AutoReturn=true&&wa_type=CartUpload&

---

This means, that the shipping cost are treated as an additional cart item in Hikashop:

---

&item_name_2=Shipping&amount_2=6

---

As the paypal support says, the problem is that the shipping cost has the wrong format in Hikashop. Can that be true? - How to solve this?

Thanks.
christoph

Hi,

on March 29, 2017, paypal has updated the checkout process, that may cause the problems. Here are the details:

www.paypal-knowledge.com/infocenter/inde...067&viewlocale=en_US

So, what would that mean for Hikashop now?

Thanks

Sorry, but isn´t that a over-simplified answer? - I mean, what should I do now?- Paypal says, it´s your fault, and you say it´s paypal´s fault.

Considering the fact that paypal has done a few programming changes by the end of march, I think you should at least consider to control if there are any adaptions required in Hikashop to make everything work properly again. The only thing you do is to claim that I am the only one to have this problem - So what? - Maybe I am only the first one to notive that problem. I am a paying customer, so may I please ask for help again? - Thank you!

Dear Nicolas,

Thanks for your answer and sorry for the misunderstanding. Several problems with paypal are getting mixed up here:

1. Address not transferred to paypal: This is still not solved. I tried each und every possible settings combination within Hikashop, but adresses are not transferred to paypal for the checkout process. Paypal answered to this problem, that they did a few changes by the end of March 2017 and that the problem must be on Hikashop´s side. That´s all I know about that.

2. Doubled display of the shipping cost: Yes, you provided me with a link on how to setup taxes and shipping in paypal, but that is not the point of the problem. As paypal described to me, the problem is that Hikashop transfers the calculated shipping costs as "normal" cart items to paypal and not as a specific shipping cost variable. Paypal cannot detect and recognize these costs as shipping costs, that´s why it adds shipping costs again. (In paypal you cannot deactivate the shipping cost, you can only set them to 0). You said it has something to do with the paypal API, and paypal says it has something to do with Hikashop.

So, I don´t have a clue whose fault it is. Maybe it is my webhost?

Sorry again and thanks,
Christoph

Hi Nicolas,

Thanks for the answer.

Concering the problem with the doubled shipping cost, it seems to work now. There are no more doubled shipping costs displayed twice. I think the problem was a wrong/right setting and/or a cache problem. Anyway.

The Adresses are still not transferred from Hikashop to Paypal (which is clearly the smaller, but not very user-friendly problem). And I still have no idea what it could be. I tried on several browsers and devices, I tried with different settings and different adresses, but you always have to enter your data again on paypal. Paypal denies to have anything wrong with their checkout page.

(I consider to use paypal express checkout instead of paypal standard, but there again (as far as I have seen in the forum), it is problematic with taxes.)

Maybe some other users are around who have the same problem? - If not, it might stay a mysterious problem within my online shop.

Thanks anyway!

I had this problem too. At first PayPal wasn't accepting the address for shipping. I had the "Customer Address" set to Billing Address. But that doesn't work because PayPal does not allow shop owners to see a customer's billing address, so the shipping address will show up empty. I set "Customer Address" to Shipping Address, which makes more sense anyway, and that worked.

However I was now getting an extra shipping charge when I was already charging for shipping on the website. The solution was to remove all shipping options from my PayPal account. Under "Profile and Settings" go to "My Selling Tools" and "Shipping Calculations". Remove any shipping calculations here.

I had added USPS Standard Domestic because that was how I was going to ship. But this told PayPal to add a shipping cost because it did not receive a shipping cost from HikaShop. The shipping cost in HikaShop comes through to PayPal as another item purchased, not as a shipping fee. So if I purchases one item from my website, which includes shipping, PayPal sees that as I purchased TWO items, and tallies a shipping fee for two items.

I only added this to try to help explain the solution for others with this problem, and there are others with this problem. Hope this helps.

We are having the same problem with the address. It does come with a larger problem than mentioned here. If the address does NOT transfer to paypal(and it does not), then paypal offers no seller protection for that transaction. Meaning if the customer claims fraud, you have no recourse since an address was not verified. I just learned this yesterday for 9 transactions we lost all $$. Older topic but wondering if a change has been made the past year. I did originally have it NOT to send an address but even changing the settings to billing still fails.

Let me know the format of the data sent to moneybookers by the moneybookers plugin.

I thought to ask here because it is very related.

Thanks.