issue with pay with points method

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7 years 5 months ago #271367

-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.7.2
-- PHP version -- : 5.6
-- Browser(s) name and version -- : all

hello
we’re facing issues to make the “Pay with points” method working as we want:

we need to make possible to our users to use “x” points (from alpha user points) for an order that is under a certain “total price” (e.g. 100€), when the total price is 101 we need to make possible to our users to use “x+n” points, and so on for some “blocks” of “total price” values…

actually we tried to set restrictions with a minimum and maximum value of the order, but in the checkout we always have the “first block of points” usable from our users and the pay with points method is not replaced properly,

what we’re missing in the configuration?

waiting for your reply, have a great day!

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7 years 5 months ago #271391

Hi,

The points payment plugin's payment methods restriction settings are not meant to work with the coupon mode.
You should turn off the coupon code in that case and that should help.
However, in that case, that means that you'll have the points payment method in the list of the payment methods, and when you finish the order, a coupon will be added to the order and you'll get back to the checkout so that you can select another payment method.
I don't see this as user friendly and having the customer being able to select again the points payment method if he has enough points would be problematic as he would loose points again for the same coupon value if he selects it again.
So not ideal.
Maybe with different minimum value, without minimum amount restriction, the points of all the matching points payment methods might cumulate with the coupon mode. So you might want to try that.
But it's a stretch.
The system is just not meant to do what you want it to do.
I'm afraid you'll have to have a developer customize the points payment plugin for your needs.

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7 years 5 months ago #272242

Hello,
i tried to turn off the coupon mode and i see that the pay with points method behaviour is a bit tricky for costumers (that can have issues selecting more than one time the same payment method during the checkout process),

so i tried also to remove the amount restriction and i tried to manage the different 'points payment methods' changing only the minimum value field, but the points of all the maching methods doesn't cumulate the points, but the first points payment method is used, and only the Maximum points set into the first method is calculated in the cart.

unfortunately i wasn't able to find a solution managing the plugin and i think that we're going to customize the plugin, but there is something that maybe we're not setting properly to make the system works as it is now?

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7 years 5 months ago #272279

Hello,

As Nicolas wrote:

that means that you'll have the points payment method in the list of the payment methods, and when you finish the order, a coupon will be added to the order and you'll get back to the checkout

I don't see this as user friendly


The "user points" payment plugin was just a payment plugin and it has evolve with time.
Because it's still a payment plugin, it need to still have the previous features and it cannot move forward.
My opinion is that it should become a classical HikaShop plugin and not a payment one ; so it can have restrictions which won't be handle by the payment system but by the plugin itself.
It requires some development but, I think, that's the best way to improve it by removing his "payment method" feature.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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