Paypal error message "Please return to the merchant and update"

-- HikaShop version -- : 3.2
-- Joomla version -- : 3.8
-- PHP version -- : 7.0.22
-- Browser(s) name and version -- : Chrome

We have this message "Please return to the merchant and update your information, including your city, state, and ZIP code." on our futur website wich is in pre-production but with an another url [.net > J3.8 HS 3.2 PHP7.0.22] (not always online just when we need to proceed to a command test). Impossible to finish a command with this Paypal message "Please return to the merchant and update your information, including your city, state, and ZIP code.".
http://hpics.li/7dee16a
On the actual website in production [.fr > J3.7.4 HS 2.6.4 PHP 5.6.31 ] the orders went down (very less orders) from few days ago. We made a test command this morning and it was ok.
We use on both websites the "HikaShop Paypal payment plugin".
Same problem here www.hikashop.com/forum/checkout/892053-n...tom-mods.html#278901 ?
And here (prestashop ) : www.prestashop.com/forums/topic/628048-p...th-shipping-address/ ?
Do you have any infos or solution? Is it a bug or do it need a upgrade of the paypal plugin ?
Thanks

Thanks for your reply,

1 /About - you can turn off the sending of the address to PayPal in the settings of the PayPal payment method. :
How can I do that ? Is it the "Adress override Yes/no selector (surcharge d'adress in French) or the "customer adress" choice = noadress (adresse du client u=in French)?

Hello,

In you case, setting the "Customer address" to "No address" will probably do the job.

As it's said on the PayPal documentation :

Customer address : If you want, you have the possibility to include the billing or shipping address of your customers to the paypal payment engine. That will avoid them the hassle of reentering it on paypal if they don't already have a paypal account. That option is turned on by default.
Address override : If activated, the address specified during the checkout overrides the PayPal member’s stored address. Buyers see the addresses that is passed to PayPal, but they cannot edit them. PayPal does not show addresses if they are invalid or omitted.

Thanks for your reply,
Yes I had read the documentation. Setting the "Customer address" to "No address" don't change anything Paypal Payment works fine on my onlinewebsite on production [.fr > J3.8.0 HS 2.6.4 PHP 5.6.31 ] but not with the one on preproduction [ tempo on .net > J3.8 HS 3.2 PHP7.0.22] ! I have now this Paypal message at the end of the process payment on paypal website: "Le système ne fonctionne pas pour le moment. Réessayez plus tard." The parameters on the paypal plugin are both the same...
Regards

Hi,
I turned the override adress to no and had activated the contry selector in the customs fields. The France and France metropolitan are also activated in the zone aera.
At the end of the paypal process I have this message problem

I will do that, thanks.