Hikashop sagepay plugin - not working

-- HikaShop version -- : 3.5.0
-- Joomla version -- : 3.8.8
-- PHP version -- : 5.6.32
-- Browser(s) name and version -- : Chrome

I am trying to set up the Hikashop sagepay plugin and have not been able to successfully connect with the sagepay account

We are receiving the following error when a customer tries to pay:
5080 : Form transaction registration failed.

The log file shows:

07.05.18 05:05:56 - sagepay

SagePay Post Data
VendorTxCode=2322&Amount=8&Currency=GBP&Description=E2J3Z22&SuccessURL=https
://priorparkschools.zealouskitebookingsystem.co.uk/sagepay_3.php&FailureURL=
https://priorparkschools.zealouskitebookingsystem.co.uk/sagepay_3.php?user_c
ancel=1&CustomerName=
&SendEMail=2&BillingFirstnames=&BillingSurname=&BillingAddress1=&BillingAddr
ess2=&BillingCity=&BillingPostCode=0000&BillingCountry=&DeliveryFirstnames=&
DeliverySurname=&DeliveryAddress1=&DeliveryAddress2=&DeliveryCity=&DeliveryP
ostCode=0000&DeliveryCountry=&ReferrerID=B5C3FBCA-9E9C-4C49-B3ED-3AFEEF7592A
4&BillingAgreement=0&AllowGiftAid=0&ApplyAVSCV2=0&Apply3DSecure=0&BasketXML=
Grand Leavers
Concert18
unitTaxAmount>08unitTaxAmount>lGro
ssAmount>8

Hi

thank you for your reply

I don't believe i have removed the country field but can you confirm how i check?

thank you
Caroline

As this is a live site i am disabling the sagepay plugin and briefly re-enabling while i test.

To test the front end the url is priorparkschools.zealouskitebookingsystem.co.uk - you then need to create an account and try and book the Holiday club - August Camp Teepee. Does it help to send you admin access?

As far as i can tell the country field is there. I have just added the address back into the checkout workflow - - but i still get an error.
If you can take a look for me it would be much appreciated.

thank you
Caroline

Current error - See below

07.19.18 07:57:52 - sagepay

SagePay Post Data
VendorTxCode=2357&Amount=35&Currency=GBP&Description=E2L3M57&SuccessURL=https://priorparkschools.zealouskitebookingsystem.co.uk/sagepay_3.php&FailureURL=https://priorparkschools.zealouskitebookingsystem.co.uk/sagepay_3.php?user_cancel=1&CustomerName=Caroline Moorhouse&SendEMail=2&BillingFirstnames=Caroline&BillingSurname=Moorhouse&BillingAddress1=Ashley Croft, Ashley, Box&BillingAddress2=&BillingCity=Corsham&BillingPostCode=SN138AQ&BillingCountry=GB&DeliveryFirstnames=Caroline&DeliverySurname=Moorhouse&DeliveryAddress1=Ashley Croft, Ashley, Box&DeliveryAddress2=&DeliveryCity=Corsham&DeliveryPostCode=SN138AQ&DeliveryCountry=GB&ReferrerID=B5C3FBCA-9E9C-4C49-B3ED-3AFEEF7592A4&BillingAgreement=0&AllowGiftAid=0&ApplyAVSCV2=0&Apply3DSecure=0&BasketXML=<basket><item><description>Camp Teepee (August 2018)</description><quantity>1</quantity><unitNetAmount>35</unitNetAmount><unitTaxAmount>0</unitTaxAmount><unitGrossAmount>35</unitGrossAmount><totalGrossAmount>35</totalGrossAmount></item></basket>

Hello,

Can you test it again with a different value for the "Send basket data" option of your Sagepay configuration page via "Hikashop->System->Payment methods" ? Thank you.

Best regards,
Mohamed Thelji.

Hi

The field only shows the option as yes/no

Are you saying to swap it to no?
See screen shot attached

thank you
Caroline

Now set to no but i still get an error

what should i try next?




07.21.18 07:04:18 - sagepay

SagePay Post Data
VendorTxCode=2365&Amount=35&Currency=GBP&Description=E2L3W65&SuccessURL=https://priorparkschools.zealouskitebookingsystem.co.uk/sagepay_3.php&FailureURL=https://priorparkschools.zealouskitebookingsystem.co.uk/sagepay_3.php?user_cancel=1&CustomerName=Caroline Moorhouse&SendEMail=2&BillingFirstnames=Caroline&BillingSurname=Moorhouse&BillingAddress1=Ashley Croft, Ashley, Box&BillingAddress2=&BillingCity=Corsham&BillingPostCode=SN138AQ&BillingCountry=GB&DeliveryFirstnames=Caroline&DeliverySurname=Moorhouse&DeliveryAddress1=Ashley Croft, Ashley, Box&DeliveryAddress2=&DeliveryCity=Corsham&DeliveryPostCode=SN138AQ&DeliveryCountry=GB&ReferrerID=B5C3FBCA-9E9C-4C49-B3ED-3AFEEF7592A4&BillingAgreement=0&AllowGiftAid=0&ApplyAVSCV2=0&Apply3DSecure=0

thank you - i am just going back to the sage pay team

The sagepay team have asked me to check with you which type of integration the shopping cart uses and said that not all shopping carts can use Server for example. Can you let me know?

thank you
Caroline

The sage team believe the issue is because i have not entered an encryption key on the form at this end

Can you please confirm where i enter the encryption key - i can not see a place to enter it

thank you
Caroline