Paypal notification not received (order never set to confirmed)

-- HikaShop version -- : 3.1.1
-- Joomla version -- : 3.8.8
-- PHP version -- : 7.1

Hi,

We have setup a recurring payment on our site (x10). Everything work well (including on the two paypal sides) but our site never receive back the notification of the payment from paypal in order to switch the order to the state of verified.

The log is showing the following :

173.xx.xx.xx www.xxxxxx.fr - [20/Jul/2018:21:38:30 +0200] "POST /index.php?option=com_hikashop&ctrl=checkout&task=notify¬if_payment=paypalrecurring&tmpl=component&lang=fr&Itemid=669 HTTP/1.1" 403 834 "-" "PayPal IPN ( www.paypal.com/ipn )"
173.xx.xx.xx www.xxxxxxx.fr - [20/Jul/2018:21:38:30 +0200] "POST /index.php?option=com_hikashop&ctrl=checkout&task=notify¬if_payment=paypalrecurring&tmpl=component&lang=fr&Itemid=669 HTTP/1.1" 403 834 "-" "PayPal IPN ( www.paypal.com/ipn )"

The itemid #669 is the one designed in the checkout process parameters (force menu item on checkout). It has a public access.

Nothing (of course ?) in the HikaShop logs.

Any suggestions ?

Yes I read and followed the documentation you indicated. I have also tried to remove all the ip.
I'll update to the last version of hikashop.
Does your last sentence mean that we can no longer do multiple payments (installments) with the regular HikaShop version (without subscriptions) ? We need a solution where people can buy our products (training courses costing several thousands Euros) and pay them, say, in 10 times (1/10 every month).
Thanks,

Laurent

Hello Laurent,

Does your last sentence mean that we can no longer do multiple payments (installments) with the regular HikaShop version (without subscriptions) ? We need a solution where people can buy our products (training courses costing several thousands Euros) and pay them, say, in 10 times (1/10 every month).

As Jerome said, newer version of HikaShop cannot work with that Paypal recurring plugin anymore (paypalrecurring).
It was a plugin made specially for Akeeba Subscription which is no longer supported.

So instead of completely dropping the support of PayPal recurring, we developed a component which will handle subscriptions and use "recurring" payment methods.

For more information :
www.hikashop.com/extensions/hikaserial.html

Kind regards,
Mohamed Thelji.

Hi Mohamed,

Thanks for your reply. Yes I know HikaSerial/HikaSubscriptions I have used it for another customer (selling software licenses). This is perfect to deal with subscriptions. For example, one could choose to pay a one year subscription every month instead of once a year without having to renew manually.

In this case my customer is selling expensive training course. These are not subscriptions. It's a "one shot" buy. We do not want these kind of purchase to appear as a subscription (mail, invoice, dashboard, etc..). These are just regular products. But we need a way to to let our customers paying them in 3 or 10 times rather than once as usual. This was a feature of the "old" paypal recurring plugin.

Is there a workaround or do you confirm that it is no longer possible to implement such a solution ?

Thanks,

Laurent

Hello Laurent,

In that case the best solution will probably be to keep the same Hikashop version you have in your website, as you won't be able to do what you need with last Hikashop versions.

Kind regards,
Mohamed Thelji.

Not the right solution.
As a long time HikaShop supporter, I regret to loose such an important feature. Being able to pay in several times sounds to be an important feature to have while playing in the e-commerce world. Not only in our cases.
We'll have to think globally our strategy. We've just renew our sub. Not sure we did right

Hi Nicolas,

Thanks for the detailed explanations. I understand.
The good news is that ATOS "classical" (with cert files on server side) plugin handles installments. I didn't noticed. Maybe a recent feature I've missed ?.... The bad news is the limitation to 3 installments. Is it an ATOS limitation or an HikaShop one ? Any way, we'll try to setup this option as we already use this ATOS plugin for most of our purchases. Is the 3 installments option only managed on Hikashop side or is there some setup to do on the bank side to allow this option ?

Thanks,

Laurent

Hi,

Currently doing some tests on subscriptions and recurring payments, I noticed that clicking on "refresh IPs" link fill the authorized ip with a series of address. With that on, we'd never received notifications. I've deleted everything in the list thus let notification coming from any ips. At that point, we've received notifications. In the oder log, these notification are set to come from IP (137.74.122.8 and
137.74.122.39) which are not corresponding to the ones given by the "refresh link" (23.56.186.*,173.0.81.*,173.0.84.*,173.0.88.*,66.211.169.*,173.0.82.*)
An explanation could be that I'm currently working from a country (Spain) which is different of the server and the seller account (France). So when I hit on "refresh link" it may "think" it has to build a valid IPs list for Spain ? Just some thoughts.
For the moment I let the field empty.

I have the same problem. I am running the latest of everything and php5.7. Under access level there are no options to select or change. What is posted in red is ONLY_FROM_BUSINESS. No ability to change it.... Screen shot attached,,,, Bruce

Thanks for the reply Nicholas. It was the only thing I saw that seemed off. I have had paypal notifications working for years, then it stopped.I have no clue. I went over the list of possibilities outlined in the faq, with no success with my limited skills.... Any ideas??,,,, Bruce

Thank you, I will follow up.... Bruce