upgrade Hikashop - electronic goods products creates error code 3140 in sagepay

-- url of the page with the problem -- : shop.ultamation.com/
-- HikaShop version -- : 4.0.0
-- Joomla version -- : 3.8.13
-- PHP version -- : 7.0.32
-- Error-message(debug-mod must be tuned on) -- : sagepay payment error - 3140 : The DeliveryCountry value is invalid.

After updating to Hikashop 4.0 when purchasing through SagePay, the transaction comes up invalid the with status 3140 : The deliveryCountry value is invalid. This is for electronic goods and services which should not require a delivery address.

The request source looks like it has the correct billing information but also includes delivery tag with no information.

Currently we sell both electronic goods (that do not require delivery) and physical goods, so the checkout is set to "show both" but it only shows billing address if the product being purchased is electronic.

Do I need to change some configuration for this now to work or is there a bug since the 4.0 update which forces the blank delivery address to be sent along with the billing address to SagePay.

If you require Invalid request source, then I will need to send that through a private message as it contains private details.

Thanks
Mike

For more information.

When a user creates a new account, if they do not click on the "Same address for shipping" tick box then this problem occurs. If they do click on this tick box then, the order is transferred to SagePay with no errors.

If I go into the users profile and try to manually add a delivery address, this does not fix the problem and the delivery information is not passed onto SagePay.

Fantastic, that sounds exactly what I am viewing from the tests I have done today. Let me know when you have a solution.

I have re downloaded the SagePay plugin using our order code from your website, however this does not seem to have solved the problem. We are still receiving the 3140 error on SagePay and the request source is still missing the delivery details: "deliveryaddress2= deliverycity= deliverycountry= deliverystate= deliveryphone="

In your post you said "and the patch on the shipping/billing address." do you mean the patch inside of the SagePay plugin or do you mean a different patch that also needs to be downloaded and installed.

I have sent all the details to you in a personal message.
Thanks
for the help

I can confirm that the problems we were having before seem to be sorted. Thanks for help.