Payment Flow not working after recent upgrade

  • Posts: 173
  • Thank you received: 4
5 years 5 months ago #307888

-- url of the page with the problem -- : morenadancewear.com.au/
-- HikaShop version -- : 4.1.0
-- Joomla version -- : 3.9.8
-- PHP version -- : 7

Urgent
Hi,
It seems that my payment flow is not working, the user is going circle and never been able to checkout.
Help is needed ASAP.
Regards,

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  • Posts: 173
  • Thank you received: 4
5 years 5 months ago #307889

It seems that the Next Button is not functioning correctly! However if I am to create only one page then the process will Finish. I have done so until the problem is resolved.

Last edit: 5 years 5 months ago by kchahine.

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5 years 5 months ago #307895

Hi,

What was your checkout workflow in two steps ?
Could you provide a screenshot of the checkout workflow when it's not working ?
Also, check if you have files in the folder templates/YOUR_TEMPLATE/html/com_hikashop/checkout/
If you do, try renaming that folder temporarily and see if that helps as it might come from an old view override.

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  • Posts: 173
  • Thank you received: 4
5 years 4 months ago #308188

Hi,
It was three step workflow with next button. The "Next"button seemed to be the problem. I don't have any screen shots available at this stage.
regards

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  • MODERATOR
5 years 4 months ago #308207

Hi,

Unfortunately, we won't be able to fix anything (or tell you what the problem is as it's probably not a bug in Hikashop but something else or some kind of conflict) if we can't look into the problem.

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