Hikashop IPN - PayPal

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5 years 4 months ago #308187

I got following email, how to fix that ?
i have absolut no idea , why we get this now.... Never had a issue before.

May someone an Idea ?




Hello ,

Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:

www.kkspshop.com/index.php?option=com_hi...t&lang=en&Itemid=128

If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.

Thank you for your prompt attention to this issue.

Thanks,

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5 years 4 months ago #308206

Hi,

Did you get that for only one order or for all your orders since then ?
This message indicates that the status of your orders are not changing from "created" to "confirmed" while before it should have. Was it the case ?
When you get such message, the best is to check the different points listed in this FAQ:
www.hikashop.com/support/documentation/i...or.html#notification
One of these points must be the problem.

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5 years 4 months ago #308370

Its not changing at all, i have to manual change sthe status !~

How can i fix that ? we have lot of costumer which buys digital products by us....

PayPal looks like doesnt seems to work with the shop

And if it works why PayPal have a another fee then our shop ?

I have seen PayPal remove 775ft while the shop do just 578ft.

But firt i want to fix very fast the issue with created and not changing the status :/ after they paid....

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5 years 4 months ago #308383

Hello,

In order to better understand the context, can you provide these elements :
- Backend/Frontend access with full access
- Your Paypal plugin configuration screenshot

Awaiting news from you.
Regards

Last edit: 5 years 4 months ago by Philip.

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5 years 4 months ago #308641

Have send you a private message,

well PayPal or Shop doesnt change ANYTHING.... i can do whatever i want, shop doesnt change the fact from created (after payment is done to verified) or Verify PayPal Payment, we use PayPal Buisiness.

so confuse, with our order and requests :(

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5 years 4 months ago #308643

Hello,

Please always use the contact form and never use private messages.
www.hikashop.com/support/contact-us.html
Your message must include the URL of the forum topic, so the support team will know what to do with the access.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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5 years 4 months ago #308684

Hi,

I actually received your access by PM but I'm not able to access your backend with them. Could you please double check the access and then send it along with a link to this thread via our contact form:
www.hikashop.com/support/contact-us.html

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5 years 4 months ago #308690

Hello,

We have received your Backend access, but we haven't the full access, we can't even reach the HikaShop configuration.
When we try to go to Components => HikaShop => Configuration, we get this :



Awaiting elements that will able us to help you, unfortunately so far we can't, sorry for this return.
Regards

Last edit: 5 years 4 months ago by Philip.

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5 years 4 months ago #308728

Dont what it is, i have added you a super user.

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5 years 4 months ago #308776

Hi,

I'm still not able to access the HikaShop configuration on your website with the access you provided. Could you please double check ?
I checked the settings of your PayPal payment method and they are all good as far as I can see.
Also, in order to better understand the situation, I would recommend you to activate the "debug" setting of your PayPal payment method. Then, after the next order you get, check the "payment log file" you can access under the Files section of the Main tab of the HikaShop configuration.
This log should then provide valuable information about what is happening and why it's not working.
Finally, in your PayPal merchant account, you have an area where you can access the history of the payment notifications (IPN). There, you should be able to get more information on the payment notifications. I would recommend to also check there and provide us the information you can see about the payment notifications there.

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5 years 4 months ago #308781

I dont understand, you have maximum Access....

i cant even give you more specific Access, cause you are a super user.

Where do i do the debug ?

PayPal where exactly ?

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5 years 4 months ago #308822

Hi,

Thanks for the other access, we're now able to access the HikaShop and the Joomla configuration. I didn't see anything strange in them though so the debug will help a lot.
In the menu System>Payment methods of your HikaShop backend, you have the list of your payment methods.
There, edit the PayPal payment method.
Then, you'll see a "debug" setting that you can activate there.
Then, make a payment (or wait for your customers to make one) and finally check the "payment log file" you can access under the Files section of the Main tab of the HikaShop configuration.

Last edit: 5 years 4 months ago by nicolas.

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