Paypal Reoccurring is not marking the order as confirmed.

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3 years 5 months ago #333615

-- url of the page with the problem -- : www.dah01.jroot.layer3.co.uk/index.php/get-involved/membership
-- HikaShop version -- : 4.4.2
-- Joomla version -- : 3.9.26
-- PHP version -- : 5.6.40

Hello,

Continuing from this forum - www.hikashop.com/support/forum/14-hikase...ing-else.html#333613

For some reason, Paypal Reoccurring is not marking the order as confirmed when I make PayPal payments. I'm also not getting the confirmation emails from the website. However, I am still getting the order created emails.

I have attached a screenshot of the config.

Is there a bug?

www.dah01.jroot.layer3.co.uk/index.php/get-involved/membership

Thanks,
Josh.

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3 years 5 months ago #333616

Hi,

No. You have the "enable validation mode" setting activated in the plugin. In that case, you need to manually validate each payment in your PayPal merchant account.
So if you want it to be all automated, you need to turn off that setting.

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3 years 5 months ago #333625

Hi Nicolas,

I have disabled validation mode and I am still getting the exact same issue.

Thanks,
Josh.

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3 years 5 months ago #333637

Could it simply be that I'm using a personal account and not a business account?

Thanks,
Josh.

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3 years 5 months ago #333629

Hi,

The rest of the settings of your screenshot looks ok.
So I would recommend to check the different points of the documentation we've written about that issue, as it can come from many things:
www.hikashop.com/support/documentation/i...or.html#notification

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3 years 5 months ago #333659

I will see what I find and get back to you on Monday.

Thanks,
Josh.

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3 years 5 months ago #333757

Hi,

I changed the PayPal account to a business account and it works fine now. Maybe a personal PayPal account only gets a certain number of transactions a month? Who knows! Everything works now.

Thanks for your support.

Thanks,
Josh.

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