Card payment failed cart empty

Hi,

If the cart was emptied, it means that the order was created. In that case, I would recommend to activate the "Payment of orders not paid immediately" and "Allow customers to change their payment method after checkout" settings in the HikaShop configuration and activate the "created" status for the "unpaid" column in the System>Order statuses menu.
That way, on the order details page of the order, the customer will have a link to pay his order if the order is not confirmed yet, and he will be able to change his payment method and proceed with the credit card payment even if he selected another payment method during the checkout.

Hi,

What you can do is activate the "cancelled" status in the "unpaid" column of the System>Orders statuses menu.
That way, cancelled orders can still be paid.
However, normally, if you set the "clean cart when order is" setting to "confirmed" instead of "created", then the cart will only be cleaned after the customer comes back on the website after a successful payment, and otherwise, he will be back on the checkout and it can proceed to the payment again easily.