INVALID_DATA for stripeconnect_hikashoppayment

  • Posts: 211
  • Thank you received: 9
2 years 8 months ago #340313

-- url of the page with the problem -- : www.jdea.fr/boutique-jardins-comtois/checkout/confirm
-- HikaShop version -- : 4.
-- Joomla version -- : 3.9.13
-- PHP version -- : 7.3.33

Hi,

Please consider this ticket as high priority as no payment is possible.

On checkout page the card datas can't be validated : message INVALID_DATA (see image enclosed).
We have installed the last version of plugin "stripeconnect_hikashoppayment" but the pb remains.

In log (media/com_hikashop/upload/safe/logs/report_777763823.log) we have :
<h3>03.21.22 05:18:23 - StripeConnect</h3>
Retrieve Payment Intent Error
No such payment_intent: 'pi_3KfhNVD0WVIWAsKD04qGT26z'

We have called Stripe support, please find herewith a copy of the conversation.

Many thanks for your help.

Attachments:

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  • Posts: 211
  • Thank you received: 9
2 years 8 months ago #340330

FYI, we also use HikaMarket, and both latest version of "Stripe V3 with connect" plugin, download from your website yesterday, are installed (HikaShop and HikaMarket)

Many thanks for your quick help.

Best regards.

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  • Posts: 26158
  • Thank you received: 4028
  • MODERATOR
2 years 8 months ago #340334

Hello,

What version of the plugin were you using before the update ?
Would it be possible to have more details regarding the Stripe Logs (via the contact us form) ?
The error "No such payment_intent" is very strange since the identifier of the payment intent is coming from the result of the API.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 211
  • Thank you received: 9
2 years 8 months ago #340346

Hi,
The previous version was 1.0.7
I send you Stripe log through contact form.
Merci beaucoup.

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  • Posts: 26158
  • Thank you received: 4028
  • MODERATOR
2 years 8 months ago #340368

Hello,

Regarding the log, it looks like the the error is due to an expired "payment intentent", due to the usage one hour after its creation.
I replied to your message in order to retrieve more details regarding the test context.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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