Payment Method prop

  • Posts: 147
  • Thank you received: 6
2 years 4 months ago #343127

-- HikaShop version -- : 4.6
-- Joomla version -- : 3.10.10
-- PHP version -- : 7.4.29

Hello,
Please see images.

I am having trouble with payment methods, shipping, and products.
I have tried now for several days to resolve this conflict. I cannot.

Example product is a Membership, it does not require shipping.
I want three payment methods to appear:
• PayPal Recurring
• PayPal
• eCheck
Product is set to Warehouse "Membership", yet all payment options show (see images)

Example - PayPal - MM should not show as it is only for Media Mail products that require shipping - therefore only shipped books should use the payment method.
• When we view the PayPal - MM , its shipping method is Medial Mail and other USPS mail delivery options.
• No shipping is set to "No"
• Warehouse for "Paypal - MM" is set to "Media Mail - Postal Service"
And yet, "Paypal - MM" is displayed for a product whose warehouse is Membership and for a product that does not require shipping. It should not be viewable. Nor, should PayPal - Easy

Please explain how I am in error and how to resolve this problem.
Thank you,

Wrina

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
2 years 4 months ago #343131

HI,

We'll first need more information. How is your USPS shipping method configured ?
Do you have the "force shipping regardless of weight" setting activated in the HikaShop configuration ?

Also, note that for the display of the payment methods, what is taken into account is the selected shipping method.

Which shipping method is selected when you reach the payment method selection interface ?

Can you provide the necessary instructions to reproduce the issue on your website ?

Please Log in or Create an account to join the conversation.

  • Posts: 147
  • Thank you received: 6
2 years 4 months ago #343134

Hello Nicolas,
RE: How is your USPS shipping method configured ? See image: Media mail config.png
RE: "force shipping regardless of weight" is set to no. See image: force shipping regardless of weight
RE: selected shipping method - there is no shipping method, as it is a virtual good. See image: Selected shipping method
RE: Can you provide the necessary instructions to reproduce the issue on your website ?
I have set up a virtual product with variants. Variants do not have different shipping methods from the base product. The base product shipping is set to Membership: See images Variant product 1/2
I have also included an image of the Membership shipping method.

Seems there is a problem with virtual good shipping - as no shipping method is selected, thus H.S. provides all shipping methods.
I need HS to provide the shipping method I have selected for the virtual good.

I appreciate your help,
Wrina

Last edit: 2 years 4 months ago by wrina iamwe.

Please Log in or Create an account to join the conversation.

  • Posts: 147
  • Thank you received: 6
2 years 4 months ago #343135

I have forced shipping of Virtual goods and HS works fine, sorry for the bother
Wrina

Please Log in or Create an account to join the conversation.

Time to create page: 0.064 seconds
Powered by Kunena Forum