Orders Created Not Paid

Hi,

That's a generic error so hard to say anything.
It works fine on our end so I don't know why this is happening. Did something change on that website ? Like for example, someone changed the settings of the PayPal payment plugin ? Or of the address custom fields (if some fields required for the address are missing because they were disabled, then it could lead to such an error for example) ?
Also, I would recommend contacting the PayPal merchant tech support to inquire about this error. They should have more information about the problem in their logs.

Hello,

Ok, try to be back with more elements, from Paypal support and from the payment log , then you have to active the debug mode in your Paypal settings (in order to fill the payment log).
Awaiting your returns, we hope we will get your solution.

Regards

Hi,

You can send the payment error log from the HikaShop configuration to contact AT hikashop DOT com
Make sure you include a link to this thread for reference.

Hi,

I got the log.
Just before you activated the debug setting, I can see you have an error:
Amount must be at least £0.30 gbp

But that error comes from Stripe connect not PayPal.

Try just turning off the debug setting of the PayPal payment method because I don't see anything strange in the debug besides that.

Are you sure that the problem was with PayPal and not Stripe at the beginning ?

On the 14th, I can see several payment notifications.
One of them for example is the payment notification with the id 05B91690445140129
Normally, in the IPN history of your PayPal merchant account, you can access the details of the payment notification.
I see only two reasons why that payment notification wouldn't trigger the order status changing to confirmed:
- the amount paid and the total amount of the order are not exactly the same. This can happen if you have the "send order details" setting activated in your PayPal payment method. However, from what I can see in the log, this is apparently not the case.
- something blocked the update of the status. It could be a plugin or a mass action. So check if any plugin was added on the 11th or 12th or any mass action in the System>Mass actions menu. Also, it's possible it would be stopped by a PHP fatal error. So I would recommend checking the PHP error log. For example, if someone created a mass action with a "run PHP code" action and a "before an order is updated" trigger and the PHP code entered in the mass action is invalid, it could create that problem.

Hello,

We aren't sure to understand what your client want to achieved (or avoid), if he want to stop the creation of order that won't be possible to finished (paid) by Paypal, then we wonder why can't you just unpblished your Paypal method, to have time to solve this problem of "paperwork" ?

Maybe there are something that we didn't understand well, if yes can you elaborate more the idea, please ?
Regards