STRIPE: Unknown Error, Status: Incomplete

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2 years 3 months ago #343672

-- HikaShop version -- : 4.6.0
-- Joomla version -- : 4.1.5
-- PHP version -- : 8.0.21
-- Browser(s) name and version -- : Chrome 103.0.5060.134
-- Error-message(debug-mod must be tuned on) -- : Unknown error

I have used the STRIPE plugin on several sites without issue. This is the first Joomla 4 site using it.

The keys are correct.
Not using the Global credentials.
Payment Interface: Card (3D Secure). [The legacy token method simply does not work.]
All ad blockers are off.
RSFirewall was turned off too.

Credit card info is added and then submitted: unknown error

In STRIPE transactions it says that the payment was Incomplete
PaymentIntent status:
requires_confirmation

I have sent you login details.

Last edit: 2 years 3 months ago by MSTACE.

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2 years 3 months ago #343694

Hello,

You should install the latest version of the plugin.
You're using the version 1.0.5 from 2020 ; the latest version published in 2022 is the 1.0.9.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 284
  • Thank you received: 6
2 years 3 months ago #343748

Thank you. That fixed it.

Odd that the UPDATE system didn't show it needed updating.

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