Notify customer when card error

Hello,

When the transaction is declined, the plugin is displaying an error message via the Joomla message system.
Regarding the "pending status", the HikaShop order will be in a special status and the customer should know, thanks to the HikaShop emails, that it's order is pending.

Regards,

Hello,

You have systems in HikaShop in order to notify customer that an order is still waiting for a payment.
The way that you're using the payment plugin is the same than Paypal (order created and waiting for the final transaction).

Regards,

Hi,

You can use the reminder plugin for that:
www.hikashop.com/marketplace/product/241-reminder-plugin.html
It was built specifically to send an email to customers when they have a cart which wasn't transformed into an order, or an order which wasn't paid.

Hi,

No. However, you could adapt the order statuses to do that.
For example:
- You create an order status "waiting for payment" in System>Order statuses
- You configure the bank transfer payment method to change the status of the orders to that new status in the settings of the payment method
That way, since the reminder only sends remindersfor created orders, the users won't be notified for bank transfer orders.

Also, if you want to send different reminders for different payment methods, you could edit the order reminder email in the System>Emails menu and add a bit of PHP code like this in the HTML :

<?php
if($data->cart->order_payment_method == 'banktransfer') {
 echo 'You choose the bank transfer payment method.';
} else {
 echo 'You choose another payment method';
}
?>

Hello,

If you have a pending payment from Stripe, best would be to consult the Stripe Dashboard in order to have more details regarding the order.
It could be related to a human action, to the anti-fraud system, etc.
So, the payment could be "unlock" and, in such case, you'll have to update the order status in the HikaShop backend too.

Regards,