Message "Cannot create the payment" - Using test Keys and test cards/

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  • Hikashop Business
2 years 2 weeks ago #346281

-- url of the page with the problem -- : www.watco-services.co.uk
-- HikaShop version -- : 4.6.2
-- Joomla version -- : 3.10.11
-- PHP version -- : 7.3, 7.4, 8.0 & 8.1 Tried
-- Browser(s) name and version -- : Firefox 107.0b7 64 Bit Developer
-- Error-message(debug-mod must be tuned on) -- : "Cannot create the payment"

Hi

Live client is www.britchfordexport.com and has been running the Stripe payment plugin 1.0.9 for some time but is now getting failed payments.

The domain noted is a test area and not the clients live domain.

Getting "Cannot create the payment"

Am using Stripe test keys using e.g Visa test Card 4000 0082 6000 0000
Expiry 11/23
CVC 123
Postcode SL6 2DW or SL62DW (Our own postcode)

I have installed the latest version of the Stripe Payment plugin 1.0.9.
Updated Joomla to 3.10.11
Updated Template Versla to latest Vn 1.5.0
Updated Gantry 5 to Vn 5.5.14

Help!

Neville Matthews

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  • Posts: 31
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  • Hikashop Business
2 years 2 weeks ago #346284

Hi

Apologies, I have solved this error it was caused by my putting the same Publishable and Secret key in the plugin.

Neville Matthews

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  • MODERATOR
2 years 2 weeks ago #346288

Hello,

The test card you're using is listed in the Stripe testing documentation : stripe.com/docs/testing
There is a notice before the section where your test card is listed :

Strong Customer Authentication regulations require 3D Secure authentication for online payments within the European Economic Area. The test cards in this section simulate a payment that succeeds without authentication. We recommend also testing scenarios that involve authentication, using 3D Secure test cards.

Depending the settings of your test account, these cards could return error messages too.
The 3D Secure cards might be better since the introduction of the Strong Customer Authentication.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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