Postfinance Checkout compatibility

Hello,
I just want to be sure your Postfinance Checkout plugin is compatible with the latest Postfinance plateform for the Postfinance checkout flex system ?
www.postfinance.ch/fr/entreprises/produi...e-checkout-flex.html
Regards.

Hi, thank you,

I'm making a new e-commerce site for a client.
This client is going to make a new account at the Post Office with Postfinance checkout flex only for the site.

So it's a bit tricky, because if we find out that it doesn't work, what do we do?

What do I tell my customer? "The developer is not sure if it works so we need to do a test... ?"

If it doesn't work, can you update it?

Regards.

OK,
I will ask them. But you should know that the flex checkout is now the only valid checkout at Postfinance.
So if your plugin is not compatible anymore, it is obsolete.

So if this is the case, can you update it?

I will see with Postfinance if I can have a demo account of the flex checkout to test your plugin. But I really need to know if you can update if necessary.

Regards

OK, thank you.

I asked my Postfinance contact who told me that although the plugin has not been officially tested by them, he has already recommended this plugin to a few customers and never had any feedback about problems.

We'll see with the tests. I'll tell you if it works or not.

Regards.

Hello,
I am now in test for this Postfinance checkout on the client site.

I am a bit confused for the infos to fill (The webhook part is OK).

From the doc here : www.hikashop.com/support/documentation/4...cecheckout-form.html

I see that :
User ID: Your PostFinance Checkout application ID number
Space ID : Your PostFinance Checkout access token number
Secret ID : Your PostFinance Checkout location ID number

So in the Postfinance dashbord, i have create an app user id. When i do that, i have a user ID number and a auth key.
So i thing the user app number is the "User ID".
I thing for the "space ID" it is the ID number at the top of the space page (but i am confused with the text "access token" wich means more a key number).
And i dont know what is the Secret ID.

Can you clarify these 3 points please ?

I already configured a plugin like that but for Virtuemart, and i needed 3 things :
- User ID
- Space ID
- Auth Key

Regards

Hello,

So according to the documentation sent, the secret ID would be the authentication key.

It would be good to name it correctly in your plugin, to avoid confusion.
It is not "secret ID" but Autentification Key.

So I was able to do a test and there is a problem when ordering. It is well validated in Hikashop, but not updated in the cart. I have an error when I return to the shop after ordering, see my screenshots.

Hi again,

I just make a test, and it dos not work...

I dont have the error anymore, but after payement, i was redirected to the home page.
The cart is not updated (always my products in it).

The order is notified in the admin panel.
No email sent.

If you need super admin, tell me. The site is under construction.

Hello,
OK, so I did some testing.

I deactivated the multi-basket function and emptied my current basket.

Test with Stipe payment in test mode:
- Order creation OK, redirection on payment OK, redirection after payment OK, on white page with info "Thanks for your order, you can see your order here".
- Empty shopping cart.
- Order confirmed on admin side.
- No email sent (but email in email logs).

Test with Postfinance checkout (test mode):
- Order creation OK, redirection to payment OK, redirection after payment not OK, on homepage, no confirmation message.
- Shopping cart not emptied, with still the product.
- Order confirmed on admin side.
- No email sent (but email in email logs).

I did a test of the contact form I have on the site, the email is sent by the server, so everything is OK on the Joomla side for that.

To summarize:
- The emails are not sent via Hikashop
- The Postfinance checkout does not work properly.
I precise that in the postfinance dashboard, the orders are here and confirmed. So it seem there is a problem with the confirmation to Hikashop.

Yes, i mean all the emails are in the logs of Hikashop.
But when i test the contact form of my site the emails work. So i dont understand why the Hikashop emails dosent work but the other emails works.

I will try to ask my host for that.

And for Postfinance, ok, i will wait for that.

Hi again,

I just called my host.
They found no evidence in the logs of Hikashop trying to connect from the site, nor any evidence of blocking.

They tell me it's like the site doesn't send the connection request to the email server.

So there is a problem from the site...
They ask me how you make the connection to send emails?

What is strange is that I have another site with exactly the same configuration Hikashop (since I had made a copy / paste), except for the email accesses etc., and that works very well.

EDIT : Sorry, i just make an other test now, and the emails just works...
I will make some other tests to see if ok now. Very strange...

So with Stripe all is OK.
And with Postfinance, i receive 3 times the same confirmed email. There is too 3x in the logs. Screenshots.

Hello,

OK, credentials sent by email.

I have turn on the debug in the Hikashop Postfinance and make a new test.

If needed, the page in frontend to test order : supereat.ch/component/hikamarket/vendor/show/cid-7

Regards

Hello,
Thank you for the fix. The order work now, but i have again the email problems.

I emailed you back but didn't get a response, so I'm not sure if you got my answer.

I always receive 3x the "confirmed order" email instead of one...

On the admin side: 3x the email
Customer side: 3x email
Seller side: 2x email

It works correctly if I test with Stripe

Thanks for help on this.