Square Payment table does not allow input

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  • Hikashop Business
2 years 2 days ago #346711

-- HikaShop version -- : 4.7
-- Joomla version -- : 3.10.11
-- PHP version -- : 7.4.33
-- Browser(s) name and version -- : safari 16.1

We have found in opening our new season and updating Hikashop, that the square payment no longer allows customers to put in their information.

I am include attachments of Square Payment config settings in the plugin.



Thank you!

Attachments:

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  • MODERATOR
2 years 1 day ago #346719

Hello,

Note that the square "Web Payments SDK" integration is deprecated, can you test it with the "Integration" option set to "Checkout API" via "Hikashop->System->Payment methods" ?

And if you're still having any issues, can you provide us with a temporary back-end and FTP access to your website via email (tsukidev.contact[at]gmail[dot]com) ? Thank you.

Kind regards,
Mohamed.
Tsuki Dev
tsukidev.contact[at]gmail[dot]com

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  • Hikaserial Standard Hikashop Business
2 years 1 day ago #346737

I am having the same issue, but cannot find the Integration option in the Payment methods option.

Please post the solution here if you find one

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  • Hikashop Business
2 years 1 day ago #346738

You have to update your version of the payment plugin.

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  • Hikaserial Standard Hikashop Business
2 years 1 day ago #346739

The payment plugin I have is the Hikashop Square Payment Plugin. It seems to be the updated as it came with the Hikashop Business edition. Do I need to get the additional plugin? It has worked for a number of years beforehand, not sure why it has changed.

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  • MODERATOR
2 years 1 day ago #346750

Hi,

HikaShop doesn't include any Square payment plugin. If you have a Square payment plugin, it means that you installed it separately from HikaShop. And thus, you need to update it separately. If you've never updated it, it means you have a really old version of the plugin and thus you should update it.
I can see you purchased it in 2019 on our website. So go in the menu My account>My orders, open the order for that plugin, and you'll find the download link for the latest version next to the name of the plugin. Download it, and install it on your website and you'll have the latest version. Then, please test again.

The following user(s) said Thank You: karimhaddad

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  • Posts: 9
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  • Hikaserial Standard Hikashop Business
2 years 23 hours ago #346752

Back working again,

Many Thanks

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  • Posts: 65
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  • Hikashop Business
2 years 19 hours ago #346765

Thank you. I paid $50 for the new version not realizing I could download it. I loaded the new version, loaded it, set it to the correct specs, and it did not work. Now I can't see a form at all and my cart pop-up is gone. I appreciate you. I've contacted Tsuki Dev and am crossing my fingers.

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  • Hikaserial Standard Hikashop Business
2 years 11 hours ago #346782

I spoke too soon,

Square takes the payment but returns an error on returning to the webpage and makes the order as incomplete.

Not sure where the return url should go to to complete things

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  • Hikashop Business
1 year 11 months ago #346836

Hello, I have emailed you twice and have not received a reply. Are you able to help? Thank you in advance.

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  • MODERATOR
1 year 11 months ago #346893

Hello,

Of course, we just replied to your email.

If anyone is having an issue with the new version of the HIkashop Square payment plugin, note that you can directly contact us via email at :
tsukidev.contact[at]gmail[dot]com

That way, we'll be able to directly debug and fix it for you.

Kind regards,
Mohamed.
Tsuki Dev
tsukidev.contact[at]gmail[dot]com

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  • Posts: 137
  • Thank you received: 33
  • MODERATOR
1 year 11 months ago #346923

Hello,

For people having issue with the last version of the Square payment plugin, note that we just released a new version of the plugin, so can you download it through your Hikashop customer space, install it and test it again ? Thank you.

If you're still having issues, feel free to contact us via email.

Kind regards,
Mohamed.
Tsuki Dev
tsukidev.contact[at]gmail[dot]com

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