popup white window above the paypal checkout window.

-- url of the page with the problem -- : www.classicbikesregis.it
-- HikaShop version -- : 4.7.1
-- Joomla version -- : 4.2.3
-- PHP version -- : 8.1
-- Error-message(debug-mod must be tuned on) -- : popup white window above the paypal checkout window.

Hi, I configured PayPal Checkout correctly, but when I go to make the payment, a white window popup appears above the paypal window.
this happens both with Cassiopea and with Yootheme, both on desktop and on mobile
you can try it live here: www.classicbikesregis.it/ by simulating a purchase leaving PayPal Checkout as the payment method
I am attaching a screenshot to explain better!
Please,Help me?
Thank you

Hi, if I'm not mistaken you created a test user and it's active! (see screenshots)
if you prefer I'll create another one for you, with which email?!
I'm sending you screenshots of the three checkout moments

1) compare the choice of payment methods,
2) any payment chosen by the same defect, opens a popup in front of the PayPal screen
3) I manually moved the white and empty pop up

Thanks for your help!

Hello!!!
- i didn't use popup blockers, i test the site and the he problem is on all the platform (mobile and desktop, with al major browser) and with custom and default Joomla Template
- How can I provide this data without sharing it in public? if you prefer I make your test user superAdmin, please let me know!
- Yes, I have contacted Paypal support, I am trying to get them involved too

can i do anything else?
thanks in advance!!!

Hi Nicolas,
your user is super Admin.
I tried to follow the directions but I got lost, forgive me but I'm not that expert!!!!
I tried to do what I understood, but the problem remains, can you help me to solve it?
Thanks!!!

Hi,

If it helps others, I'm posting here because I had the same problem, even when I reproduced the exact configuration:

Philip wrote: - Then you need to allow popup by reproducing exactly the configuration shown, here .

Thank you for the clarification!! I was going crazy, then I had changed that value too! Thank you!!!

Thank you