new Paypal checkout won't connect

-- HikaShop version -- : 4.7.4
-- Joomla version -- : 4.3.2
-- PHP version -- : 8.1

Hi,

Just updated to Hikashop 4.7.4. I got a message that the Paypal method is obsolete and I have to install the new Paypal checkout plugin. I tried several times to connect with Paypal, but everytime I get into a loop (enter email and password over and over again) or an error. At last when finally reached the connect page the message after hitting the accept button is : "Allow PayPal to link your account to" + the message "an error has occured" It looks like it's missing the info where it supposed to link to?

Hi,

Well just tried that, but now when logging in as a customer and paying the order through "pay now" I get an error:

Call stack
# Function Location
1 () JROOT/administrator/components/com_hikashop/helpers/paymentplugin.php:96
2 hikashopPaymentPlugin->onPaymentDisplay() JROOT/libraries/src/Plugin/CMSPlugin.php:284
3 Joomla\CMS\Plugin\CMSPlugin->Joomla\CMS\Plugin\{closure}() JROOT/libraries/vendor/joomla/event/src/Dispatcher.php:486
4 Joomla\Event\Dispatcher->dispatch() JROOT/libraries/src/Application/EventAware.php:111
5 Joomla\CMS\Application\WebApplication->triggerEvent() JROOT/administrator/components/com_hikashop/types/plugins.php:91
6 hikashopPluginsType->preload() JROOT/components/com_hikashop/views/order/view.html.php:300
7 OrderViewOrder->pay() JROOT/components/com_hikashop/views/order/view.html.php:23
8 OrderViewOrder->display() JROOT/libraries/src/MVC/Controller/BaseController.php:645
9 Joomla\CMS\MVC\Controller\BaseController->display() JROOT/administrator/components/com_hikashop/helpers/helper.php:2463
10 hikashopController->display() JROOT/components/com_hikashop/controllers/order.php:477
11 orderController->pay() JROOT/libraries/src/MVC/Controller/BaseController.php:678
12 Joomla\CMS\MVC\Controller\BaseController->execute() JROOT/administrator/components/com_hikashop/helpers/helper.php:2441
13 hikashopController->execute() JROOT/components/com_hikashop/hikashop.php:88
14 require_once() JROOT/libraries/src/Dispatcher/LegacyComponentDispatcher.php:71
15 Joomla\CMS\Dispatcher\LegacyComponentDispatcher::Joomla\CMS\Dispatcher\{closure}() JROOT/libraries/src/Dispatcher/LegacyComponentDispatcher.php:73
16 Joomla\CMS\Dispatcher\LegacyComponentDispatcher->dispatch() JROOT/libraries/src/Component/ComponentHelper.php:361
17 Joomla\CMS\Component\ComponentHelper::renderComponent() JROOT/libraries/src/Application/SiteApplication.php:208
18 Joomla\CMS\Application\SiteApplication->dispatch() JROOT/libraries/src/Application/SiteApplication.php:249
19 Joomla\CMS\Application\SiteApplication->doExecute() JROOT/libraries/src/Application/CMSApplication.php:293
20 Joomla\CMS\Application\CMSApplication->execute() JROOT/includes/app.php:61
21 require_once() JROOT/index.php:32

When downgrading to version 4.7.3 everything works normal

Hi,

Thanks, the error is gone, but the payment method doesn't work. After submitting the pay now button (with paypal as chosen method) this is the message: "Please select a payment method". The backend shows that Paypal is connected successfully. See screenshots.

Hi,

The payment buttons are visible, this occurs AFTER the button is clicked. Theres no javascript error.

Hi,

Ok, I didn't do the test through a new order, but with paying for the order after Login, orders.

I disabled JCH and it looks like this is causing the trouble again. So I will contact Samuel to see how to solve this. Thanks and sorry for the nuisance.

Do you know which javascript I have to exclude from JCH to solve this?

We're seeing the same issue on multiple sites with existing PayPal accounts. When we use the connect button we get stuck in a login loop with PayPal. It seems to only be offering a new business signup and not letting us proceed with an existing account/email.

If we configure it manually we get a "failed to connect" alert in the payment method, I suppose because the auto-method cannot connect with the manually provided details.

I downloaded the latest version of Hikashop today and updated both sites so we are using the version that was previously patched based on this thread.

UPDATE: I believe the reason we're seeing the 'failed to connect" by the button is that our client may have manually entered their Sandbox API details instead of the live details. Case in point why having the auto-connect button would be fabulous!

Just want to add my woes to this list. I've just attempted to do the switch as well, and had the same endless loop problem with Paypal neither switching my personal a/c to a business one nor creating a new business a/c for me but instead just going back to the username/password screen. I've looked at the manual method but totally lost on how to progress with it, tho I gather you've provided help on that front so I'll have to investigate it further & see whether I can figure it out to put it in use.

If it can't be resolved, I'll unfortunately have to just stop using Hikashop unless you can perhaps provide an alternale Paypal method of payment ,

Concerning the Paypal Checkout I don't understand why you consider it as a "small problem". It costs us 70% of webshop performance because 70% of the payments just don't work with this plugin. Some weeks ago I got the message that ALL previous Paypal options are obsolete and only Paypal Checkout will work in future. Now I read here that the older Paypal payment methods can still be used. So please tell what is correct.
Without acceptable Paypal payment plugin Hikashop can't be used any more for serious business....
I expect that there is an option that works "out of the box" in Hikashop.

This is what Hikashop tells in red letters concerning the old Paypal mthod- which worked well before:

Your PayPal payment method is obsolete and will soon be discontinued by PayPal. Please go in the System>Payment methods menu, click on the 'new' button and select the 'HikaShop PayPal Checkout payment plugin' to configure the PayPal Checkout payment method which is now replacing it. Once done and the new PayPal Checkout payment method is available on your website, disable the old PayPal payment method and this error message will disappear.

But here I read that you recommend to use the old plugin if there are problems with paypal checkout.

My problem with Paypal checkout: Sometimes it works- sometimes it does not work. Some customers were able to use it- but other's are not. Nearly impossiblöe to find out the reason for me. Currently I write a message to all failed payments and ask them to do bank prepayment.