Order confirmation landing page

-- HikaShop version -- : 4.7.5
-- Joomla version -- : 4.3.3
-- PHP version -- : 8.1
-- Browser(s) name and version -- : firefox latest
-- Error-message(debug-mod must be tuned on) -- : no message

Hello there ,
we have created a customized order confirmation message by creating an article placed into a hidden menu to be shown after completed checkout in frontend. The link shows to article and item id. On the payment plugin page we introduced the coresponding link into the return url section but the site is actually not redirecting to it at all. When we acces the link as standalone everything looks fine:

/index.php?option=com_content&view=article&id=18&Itemid=355

Can anybody provide some info regarding this...is there something we missed to implement in addition to that or might this be a software issue`?
THX

Hello nicolas - first of all thank you very much for your quick response.
We tried the following:
website is: zahnprodukte.ch
introduced in backend into card payment plugin whole url as return url: www.zahnprodukte.ch/index.php?option=com...cle&id=18&Itemid=355 . As i told before it works as a standalone link copied into the browser.
Now the url given after order completion is zahnprodukte.ch/index.php/log-in?return=...cGhwL3VzZXIvb3JkZXI=
What i do not understand exactly is: where does the encryption come from and how can we change the link to be the right one.?We have two payment plugins working sid-a-side problem is at both

Hi,
actually this is my problem. The link introduced into return URL is the correct one but it is not applied. I have attached a printscreen for you (checked both payment plugins, both are with correct url) where you can see that the return url link is the one created by myself, but the site redirects to the order....
Is it possible that there is a script which returns guests (order was made with guest access) the same way as logged in users, but because of being not logged in as user redirection is not working??

Hi
i followed your instructions and created payment option bank transfer. Redirection succesful. On the other two plugins available on site - Credit card and Paypal the redirection does not work, we really checked everything. Maybe it has something to do with the fact that the plugins were activated 2 Hikashop business updates before?? just a guess i do not know. SInce the site is in live mode already we got the permission to grant a time window from 20.00 p.m to 8,00 a.m. GMT+1 to put the postfinance checkout plugin into test mode so you can test the bahaviour too. When youll test please use the visa card simulation. if needed i can grant also admin acces to make it more easy to have a look...
thx in advance

Hi, this might be diffcult since the test mode setting is on the postfinance checkout server not inside the plugin itself. i have to switch it there.But, if you agree i can put it for the next 4 hours again into test mode to make it able for you to test. By the way i have completely reinstalled the postfinance plugin but the problem persists. will switch to testmode when getting feedback from you, i am online now waiting for your response.