Stripe not connecting

-- url of the page with the problem -- : backyardfarmer.co.uk/checkout/checkout/confirm
-- Joomla version -- : 3
-- Error-message(debug-mod must be tuned on) -- : Unknown Error

We use Stripe for our payment gateway, but this has stopped connecting the last 3 days. Customers are able to add their card details but the system then freezes and a small message 'unknown error' shows.

This is the Stripe version

Order number : D4L2P0H97
Invoice Number : B2W2G3L66
confirmed
Stripe V3 with Connect

Can't see where you mean for logs, but message which appears is simply text 'unknown error'.

Also have error with Paypal link - Error
Your PayPal payment method is obsolete and will soon be discontinued by PayPal. Please go in the System>Payment methods menu, click on the 'new' button and select the 'HikaShop PayPal Checkout payment plugin' to configure the PayPal Checkout payment method which is now replacing it. Once done and the new PayPal Checkout payment method is available on your website, disable the old PayPal payment method and this error message will disappear.

When trying to update this payment method is not available.

Hello Jerome

II think I may have found the area to which you refer , please screenshot attached.

1 is the pay file section to which I think you are referring
2 is when I click on 'see the report; and this is blank - so unfortunately gives no information at all

Hi Jerome,

Please can you advise the FULL string’s you are pointing to as the only place our Web developer can find the ability to switch DEBUG on / off is for the entire Joomla Platform. If I switched on here EVERYONE will get prompts on their screens when they use the website… and I really don’t think we want to do that to the customers.

Thankyou

Hello, We have followed the guidance and made a test purchase, but the issue remains the same and nothing shows in the report.

If you could please provide some further guidance. We have been without the shopping cart for over a week and desperately need this working.

I have reverted the 'allow customer download' setting' to 'No' for now as this is how it has always been set.

Hello Nicolas, That is exactly what we have done. see attached snapshot of Stripe configuration clearly showing Debug switch on. The issue seem to be that it is not actually reaching Stripe - just remains in an unknown issue status. It doesn't go through or fail just the 'wheel of doom'.

I have done another test payment now, same issue and nothing showing in the log.

Given all the issues we are having per topic thread our IT guy has suggested the following:

Will Hika authorise the use of your BackyardFarmer.co.uk license on another “interim” site: BackyardFarmer.UK for example. That way we could build a new Joomla 5 site away from the current “production” site, we can configure the minimum number of products in Hika and use that till we either fix the BackyardFarmer. co.uk Joomla 3 site.

If so we will…..
1. Build BackyardFarmer.UK
2. Install HikaShop on BackyardFarmer.UK
3. Configure minimal product list on BackyardFarmer.UK
4. Test, Test, Test to make sure everything is working
5. Redirect BackyardFarmer. co.uk to BackyardFarmer.UK
6. Retire BackyardFarmer.co.uk
7. Park the Domain BackyardFarmer. co.uk on BackyardFarmer.UK


If they not...

What other options there are to fix the J3 BackyardFarmer.co.uk J3 site till we can finally migrate to J5.