Stripe V3 blank page

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  • Hikashop Business
8 months 2 weeks ago #359516

-- HikaShop version -- : 5.0.3
-- Joomla version -- : 4.4.3
-- PHP version -- : 7.2
-- Browser(s) name and version -- : Safari 17.3.1
-- Error-message(debug-mod must be tuned on) -- : Deprecated: Creation of dynamic property AwoCoupon::$lang is deprecated in /www/htdocs/w0112475/skotschnigg_at/administrator/components/com_awocoupon/helper/awocoupon.phpon line 83

Deprecated: Creation of dynamic property AwoCoupon::$profile is deprecated in /www/htdocs/w0112475/skotschnigg_at/administrator/components/com_awocoupon/helper/awocoupon.phpon line 85

Hello,
Stripe V3 worked fine for a while, but now I have a blank page after payment. This shows up when activating/deactivating the payment method:

Warning: Undefined property: stdClass: Spayment_type in
/www/htdocs/w0112475/skotschnigg_at/administrator/components/com_hikashop/helpers/paymentplugin.php
on line 268

This is my last entry in my error log:
27-Jan-2024 16:31:45 Europe/Berlin] PHP Fatal error: Class 'hikashopJoomlaPlugin' not found in /www/htdocs/w0112475/skotschnigg_at_altes_menue/administrator/components/com_hikashop/helpers/helper.php on line 3126

I have installed Hika Shop, awo coupon and Stripe V3 again, without result.
Info: I also use awo coupon 4.0.0.9.

best regards

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8 months 2 weeks ago #359517

Hi,

The Fatal error from the log is potentially linked to the blank page.
This error indicates that either the file /administrator/components/com_hikashop/pluginCompat.php is missing or it from an old version of HikaShop.
What you can try is to rename the file /administrator/components/com_hikashop/pluginCompat.php to something else via FTP and install again the install package of HikaShop so that it adds it back. It should hopefully help.

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8 months 2 weeks ago #359528

Hello,
I changed the file and reinstalled HikaShop, but unfortunately without success.
many thanks & best regards

________________________________________________________________
[Moderator :] Please don't edit your message long after posting, this disrupts our service ticket system.
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Last edit: 8 months 2 weeks ago by Philip.

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8 months 2 weeks ago #359529

Hi,

Then that indicates that you have a problem with the permissions on the administrator/components/com_hikashop folder which prevents Joomla from adding the file during the installation.
Rename the whole administrator/components/com_hikashop folder via FTP and run the installation again. It will add back the com_hikashop folder with all the files, including the pluginCompat.php file.

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8 months 2 weeks ago #359556

Hi,
Unfortunately, this procedure did not lead to a solution.
best regards

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8 months 2 weeks ago #359559

Hi,

So you mean that you still don't have a /administrator/components/com_hikashop/pluginCompat.php file on your website ?
Then, I can only think that you're using an old version of the HikaShop install package.

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8 months 2 weeks ago #359563

hi,
pluginCompat.php file is still there at /administrator/components/com_hikashop/
after click on pay a blank page comes.
regards

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8 months 2 weeks ago #359564

Hi,

Ok, so the error from the log has nothing to do with the blank page.
I checked your website and I can see that the AJAX request to Stripe gets cancelled for some reason, before redirecting the user to the payment notification URL of the plugin:
i.imgur.com/w6Ggs3r.png
So as far as I understand the problem is between the Stripe connect plugin and Stripe.
We'll have to hand over this question to the developer of the plugin, Obsidev so that they can look into it.
I'm assigning this thread to them so that they can look into it.

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8 months 2 weeks ago #359586

Hi,
thanks for hand over. I looked into stripe and found this Error:
POST/v1/payment_methods
invalid_request_error - billing_details Invalid string: {:"0" =>"email@email.com" }[email]
Invalid string: {:"0" =>"This email address is being protected from spambots. You need JavaScript enabled to view it." }

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8 months 2 weeks ago #359597

Hello,

Please be sure to use the latest version of the Stripe V3 plugin, that error message is a very old issue (you can find other forum thread talking about it).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 months 2 weeks ago #359599

Hello,

I have Hikashop Stripe Connect Payment Plugin 1.2.2, that's the newest one.
and HikaMarket - StripeConnect integration Plugin 1.0.1
regards

Last edit: 8 months 2 weeks ago by netzgrafik.

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8 months 2 weeks ago #359602

Hello,

So please re-download in order to get version 1.2.3 and a small patch for "ItemId" and handling user_email stored as an array.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Hikashop Business
8 months 2 weeks ago #359605

Hello,
I installed version 1.2.3 but unfortunately without success.
regards

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8 months 2 weeks ago #359640

Hello,

Can you please send us the non-redacted version of the error message via the "contact us" form ?
www.hikashop.com/support/contact-us.html

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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