Stripe payments failing

-- HikaShop version -- : 5.1.0
-- Joomla version -- : 5.1.2

Hi there,

I wonder if anyone else is having occasional issues with Stripe payments not completing since the recent plugin update?

I have to stress that most Stripe payments are going through fine. However, since doing the update on 15th July, I have had a few (3 or 4) where it seems the customer did not complete the payment. I had feedback from one customer who said they weren't able to type into the card number box. I have a feeling they were using an iphone.

I have tested the payment on my Android phone and it's fine but I wonder if there is an issue with apple devices? Unfortunately I don't have an iphone I can test on.

I know this is often caused by 'user error' but I thought I would post and see if anyone else has noticed a problem, since it's rare for me to have this many in just over a week.

Many thanks for any insights.

Best wishes
Leila

Hi Jerome

I think it must have been this one (I got the information from the stripeconnect.xml file:

<extension type="plugin" version="2.5" method="upgrade" group="hikashoppayment">
<name>Hikashop Stripe Connect Payment Plugin</name>
<creationDate>24 11 2023</creationDate>
<version>1.2.3</version>

Does that help?

Thanks
Leila

Thanks for that Jerome. I look after a couple of other sites so presumably I should make the same change for each of those?

Is this something that will be corrected with a future version of the plugin?

Many thanks for your help.
Leila

Hi Jerome

Many thanks for your help. I made the change in my own site and everything looks like it is working. I took four payments by Stripe over the weekend without any problems.

So, for me at least, it seems to be working fine

Best wishes
Leila