Stripe Payment Fails

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  • Hikashop Business
3 months 4 weeks ago #362284

-- HikaShop version -- : 5.1.0
-- Joomla version -- : 5.1.2
-- PHP version -- : 8.1

HI,

It seems that the redirect to the stripe website to take payment doens't work? It just directs you to the payment complete page? There are no overridres. I have installed the latest stripe plugin.

Many thanks.

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3 months 4 weeks ago #362286

Hello,

Can you provide these elements :
- An Url link to process tests ourselves
- Your relative plugin settings via a screenshot
Regards

Last edit: 3 months 4 weeks ago by Philip.

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3 months 4 weeks ago #362303

Hi,

Thanks for the access.
However, I'm not sure what you mean.
I can see the credit card form during the checkout on your website:
i.imgur.com/y58SH0l.png
So, if you fill it with your credit card, you will be charged when the order is created at the end of the checkout and you will directly see the thank you page, without any need to be redirected to Stripe.

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3 months 4 weeks ago #362305

Yes, this is set to take payment direct (iframe) BUT if you select the hosted option, as per my original message, "It seems that the redirect to the stripe website to take payment doens't work? " It doesn't work. If you want to switch it to hosted for a quick test please do so , then put back. Thank you!

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3 months 3 weeks ago #362309

Hello,

The "Stripe Connect" plugin does not have a "redirect" mode.
The two modes are called "checkout" and "end page" ; it just change when the StripeJS is called : during the checkout (like the Nicolas' screenshot), or after the order is created on what is called the "end page" in HikaShop.
But that "end page" does not redirect the user, it display the same payment form thanks to StripeJS on the page ; which is still your website.

Can you please provide more details regarding your issue so we can perform an analysis?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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3 months 3 weeks ago #362324

Yes you are correct. I apologise. The "end page" setting is not working. It just completes the order?

Many thanks.

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3 months 3 weeks ago #362344

Hello,

Can you please provide more details regarding your issue so we can perform an analysis?

I'm sorry but "the end page is not working" does not give us the necessary information to go further on our analysis.
Please describe or provide a screenshot of your issue when you're using the "end page" mode.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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