Thema: Problem mit PayPal-Zahlung in HikaShop - "Es ist ein Fehler aufgetreten"

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  • Hikashop Business
2 days 16 hours ago #365259

-- url of the page with the problem -- : www.alpaka-kiste.de
-- HikaShop version -- : 5.1.2
-- Joomla version -- : 5.2.3
-- PHP version -- : 8.3.12
-- Browser(s) name and version -- : Firefox, Chrome, Edge, egal

Hello everyone,
I have a problem with PayPal payments in HikaShop and hope someone can help me.

When I click on "PayPal" in the shopping cart, a small popup with a blank white page always appears, which shouldn't happen. If I close this window, another small popup appears with the prompt "Confirm your identity." There, I can choose to receive an SMS, but then an error message appears saying, "An error occurred."

The strange thing is: sometimes the payment works, but this error occurs quite often.

I have already checked the following:

The API settings for PayPal in HikaShop are correctly configured (Client ID and Secret).
HTTPS is active for the entire website.
I have disabled pop-up blockers and tested it in different browsers.
My PayPal account is active and unrestricted.
Still, the error persists. Does anyone have an idea what might be causing this or what else I could check?

Thank you in advance for your help!

Last edit: 2 days 7 hours ago by Philip.

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2 days 5 hours ago #365267

Hello,

First of all, note that you have a part of our forum dedicated to messages in German, here .
And that’s why I took the liberty of translating your message into English.

Now to continue on your topic, we are going to need these elements:
- An Url link to allow us to process some tests
- Your Paypal settings screenshot (hide secret references)
- Do you know what distinguishes the commands that present this problem?
(particularity of currency, country of delivery or invoicing, etc.)

Regards

Last edit: 2 days 6 hours ago by Philip.

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  • Hikashop Business
1 day 16 hours ago #365270

Hallo,
vielen Dank für die schnelle und hilfreiche Antwort sowie den Hinweis auf den deutschen Teil des Forums – das werde ich mir gerne anschauen!

Ich habe alle von Ihnen genannten Anforderungen erfüllt:

Der URL-Link für Tests: www.alpaka-kiste.de/alpaka-shop

Ich hoffe, dass diese Informationen Ihnen helfen, das Problem genauer zu analysieren. Vielen Dank nochmals für Ihre Unterstützung!

Beste Grüße
Harry :)

--- engl. ---
Hello,
Thank you for the quick and helpful answer and the reference to the German part of the forum - I'll be happy to take a look at that!

I have met all the requirements you mentioned:

The URL link for testing: www.alpaka-kiste.de/alpaka-shop

I hope this information helps you to analyze the problem more closely. Thank you again for your support!

Best regards
Harry :)

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1 day 13 hours ago #365272

Hi,

I think you have this issue:

Supposing that the buttons are displayed, if you click on the "PayPal" button and you don't get the PayPal payment popup, or you get a blank popup on top of the normal popup, it's likely you have a problem with the Cross Origin Opener Policy of your website. You need to configure your HTTP headers plugin, via the Joomla plugins manager and change its "Cross-Origin-Opener-Policy" setting to allow for it.

www.hikashop.com/support/documentation/4...out-form.html#issues

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