Paypal payment accepted but not registered by Hikashop

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  • Thank you received: 3
  • Hikashop Business
4 days 18 hours ago #366687

-- url of the page with the problem -- : www.shangshungpublications.com/
-- HikaShop version -- : 5.1.5
-- Joomla version -- : 5.3
-- PHP version -- : 8.2

Hello, on the site shangshungpublications.com/ , an order was paid with Paypal but was not put in payment accepted, so it was not automatically put in paid.
Below is the error:

{"customer_id":""}
04.13.25 09:01:16

Array
(
    [name] => INVALID_REQUEST
    [message] => Request is not well-formed, syntactically incorrect, or violates schema.
    [debug_id] => e9c585fcdabb8
    [details] => Array
        (
            [0] => Array
                (
                    [field] => /customer_id
                    [value] => 
                    [location] => body
                    [issue] => INVALID_STRING_LENGTH
                    [description] => the value of a field is either too short or too long.
                )

            [1] => Array
                (
                    [field] => /customer_id
                    [value] => 
                    [location] => body
                    [issue] => INVALID_PARAMETER_SYNTAX
                    [description] => the value of a field does not conform to the expected format.
                )

        )

    [links] => Array
        (
        )

)

04.13.25 09:01:16

Client token could not be generated by PayPal Checkout for ACDC
Thanks

Last edit: 4 days 15 hours ago by nicolas.

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  • MODERATOR
4 days 14 hours ago #366692

Hi,

The log seems to indicate that there is no user linked to the order being processed.
Because of that, the data sent to PayPal is invalid and PayPal is refusing the payment to be made.

I'm not sure the log is linked to the payment being accepted but the order not being confirmed by HikaShop. It might actually not be for the same order.

If the issue happened for only one order and it works fine for other orders, it's probably that there is a problem with that order in particular. For example, if the user was deleted after the order was created, before it was paid, or if the order was created from the backend, and the user was just never added to the order by the person who created it, or something along these lines.

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