Embedded videos dissapear for some reason.

  • Posts: 78
  • Thank you received: 1
9 years 11 months ago #199924

-- url of the page with the problem -- : georld.com
-- HikaShop version -- : latest

Hello,

I am trying to embed a video for my products,but once its embedded and everything is ok,I click on the product it appears the first time,but when i click the product again it disappears .

I embed the video by clicking ''Source code editor.'' The embedded code disappears after one refresh. Any ideas?

Please Log in or Create an account to join the conversation.

  • Posts: 83603
  • Thank you received: 13533
  • MODERATOR
9 years 11 months ago #199927

Hi,

I suppose that the issue is two folds:
1. Your adding the code of the video that your streaming plateform gave you directly in the description of the product instead of using a Joomla content plugin.
2. The HTML editor that you're using is filtering the HTML that you're adding to the description as it is detected as not normal HTML description tags.

Please Log in or Create an account to join the conversation.

  • Posts: 2
  • Thank you received: 0
3 years 8 months ago #335025

how to solve this issue? i try to embed youtube video, it doesn't appear anything in my product description.

Please Log in or Create an account to join the conversation.

  • Posts: 2143
  • Thank you received: 747
3 years 8 months ago #335027

Hi,

Get and use a plugin like www.joomlashack.com/joomla-extensions/osembed/ or, if only YouTube is required, www.joomlashack.com/joomla-extensions/osyoutube/ , then all you need is to put the URL to the video on its own line in the product description. Yes, the free versions are working just fine.

Need help with customisations of layouts, style or other site development? PM me!
(Don't forget to turn on "E-mail notification of new messages" )
The following user(s) said Thank You: nicolas

Please Log in or Create an account to join the conversation.

  • Posts: 2
  • Thank you received: 1
  • Hikashop Business
2 days 10 hours ago #366761

Ciao Nicolas, ho lo stesso problema dall'ultimo aggiornamento 5.1.5 su joomla 3.10.
C'è qualche conflitto? Si può risolvere?
Il problema si manifesta solo nella descrizione di prodotti, dove già era inserito un video di youtube, appena faccio una qualsiasi modifica e salvo mi elimina il video. Lo fa con qualsiasi editor. Al contrario negli articoli di joomla funziana regolarmente.
Mi dai input per favore?
Grazie.

Please Log in or Create an account to join the conversation.

  • Posts: 83603
  • Thank you received: 13533
  • MODERATOR
2 days 7 hours ago #366762

Hi,

In HikaShop 5.1.1, we've added a setting "Filter HTML in description" in the HikaShop configuration:
www.hikashop.com/support/documentation/5...ig.html#main_product
This setting is turned on by default and filters the HTML of the description to prevent potential hacking attempts.
This can restrict what HTML tags you can use in your products description.
So, the first thing would be to check this setting. If it's activated, try deactivating it and see if that helps for your issue.

Please Log in or Create an account to join the conversation.

Time to create page: 0.094 seconds
Powered by Kunena Forum