Product summary add to basket error

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  • Hikashop Business
7 years 2 weeks ago #290705

-- url of the page with the problem -- : jouwnaambord.nl/rvs-laser
-- HikaShop version -- : 3.3.0
-- Joomla version -- : 3.8.6
-- PHP version -- : 7.0

Hi,

In a menu product summary, when a product does not have any variant, the product can't be added to the cart when it does need some other mandatory choices by the client from custom field(s) before adding it to the basket. The add to basket button is not showing the same button as for the variant products. See screenshot and link.

Best Regards,
Michel

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7 years 2 weeks ago #290708

Hi,

Can you try to switch to the default template of Joomla and see if you still have the same problem ?
If you don't, then it means it comes from one of the view overrides that you have which must be using some old code.
If you do, then there is probably a bug and we would need a backend and a FTP access in order to look at the situation in more depths and find the issue.

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7 years 2 weeks ago #290775

Hi Nicolas,

Still the same issue. I just sended you a PM with login.

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7 years 2 weeks ago #290806

Hi,

I got the backend access but not the FTP access.
Could you also provide it please ?

And please use our contact form for that along with a link to this thread:
www.hikashop.com/support/contact-us.html

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7 years 2 weeks ago #290881

Hi,

Thank you for that.
I was able to debug the issue and added a patch.
The patch has been applied on your website and we've also added it on our end to the install package and for the next version.

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7 years 2 weeks ago #290938

Hi Nicolas,

Thanks again!

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