drag and drop product order or manual ordering

Hi,

There is no drag'n'drop. However, you can order the products with that "order" column. It's not possible that you don't have it. You have to have it.
Note however that the input fields to change the ordering number will only be available for leaf categories (categories without sub categories). So you need to access a listing of the products of a particular category and there you will be able to order the products in that category with that order column.

Hello,

Please do not include your credentials in the forum for your own security.
We won't (and we can't) guarantee the safety of the content of your message since it's a public forum.
Please be sure that if we need access to your backend, we will ask for it (using a safe method to retrieve them).

Now regarding your message, if you do not have the ordering column it's because you do not display the products of the selected category but of all sub categories.
You have tooltips which are telling you that in the backend product listing when you're not in the right mode to perform the ordering of the items.
The reason is simple, if you display products of several categories, you can't perform a sort because you have items of different categories in the same time.

Regards,

Hello,

Like I wrote

We won't (and we can't) guarantee the safety of the content of your message since it's a public forum.

Hi,

The problem with the confidential information function of the forum is that if there is a bug in the forum in the futur (we're using Kunena), it could potentially display the information inside the confidential tags of all the posts to anyone. That's why, when we ask someone to provide credentials, we usually ask them to do so via our contact form, even it's not stated in any "forum rules" area as we don't have such area.

But anyways, we don't need your backend credentials to answer you.
The code handling the "order" column is indeed in the file "listing" of the view "product". You can edit this file in the menu Display>Views for your backend template.
However, you probably won't find the code there, because when I look at your screenshot, it looks like the column has been removed.
In the default view file, this column is handled by the code:

<th class="title titleorder"><?php
								if($this->doOrdering) {
									if ($this->order->ordering)
										echo JHTML::_('grid.order', $this->rows);
									echo JHTML::_('grid.sort', JText::_( 'HIKA_ORDER' ), 'a.ordering',$this->pageInfo->filter->order->dir, $this->pageInfo->filter->order->value );
								} else {
									?><a href="#" title="<?php echo JText::_('CHANGE_SUB_ELEMENT_FILTER_TO_REORDER_ELEMENTS'); ?>"><?php echo JText::_( 'HIKA_ORDER' ); ?></a><?php
								}
							?></th>

<td class="order"><?php
								if($this->doOrdering){
									if($this->manage){ ?>
										<span><?php echo $this->pagination->orderUpIcon( $i, $this->order->reverse XOR ( $row->ordering >= @$this->rows[$i-1]->ordering ), $this->order->orderUp, 'Move Up',$this->order->ordering ); ?></span>
										<span><?php echo $this->pagination->orderDownIcon( $i, $a, $this->order->reverse XOR ( $row->ordering <= @$this->rows[$i+1]->ordering ), $this->order->orderDown, 'Move Down' ,$this->order->ordering); ?></span>
										<input type="text" name="order[]" size="5" <?php if(!$this->order->ordering) echo 'disabled="disabled"'?> value="<?php echo $row->ordering; ?>" class="text_area" style="text-align: center" />
									<?php }else{ echo $row->ordering; }
								} else {
									?><a href="#" title="<?php echo JText::_('CHANGE_SUB_ELEMENT_FILTER_TO_REORDER_ELEMENTS'); ?>"><img src="<?php echo HIKASHOP_IMAGES; ?>delete2.png" alt="<?php echo JText::_('HIKA_DELETE'); ?>"></a><?php
								}
							?></td>