Cart is been cleaned when order is "created" and not "confirmed"

Hello,

When you create a forum thread ; please provide details about your HikaShop version number and Joomla version number.
Thank your for your understanding.

What HikaShop version number are you using ?

Regards,

Hi,

Could you provide a screenshot of the settings of that payment method you've used for your tests ?

Hello,

Can you precise which payment method do you use I didn't recognize it...
Did you try to process some test with another payment method ?
If it's work with another payment method don't forget to precise which one it is.
If the issue is still here for all payment method, can you provide your order statuses configuration page.

Regards

Hello,

Can you try to remove the "Cancelllable" value on the Created status, what was your idea when you define this ?
I suspect a misunderstood.
Process some tests and make us a report.

Regards

Hello,

Ok, we will go to the next level, can you use our Contact us form to provide backend access (with all access), we will process some tests directly on your website because right now I haven't no more idea about your root issue.

Don't forget to add in your message an url link to this topic, awaiting news from you.

Regards

Hello,

Ok there is some misunderstood from my side, the bank transfer create an order and store it in your define order status define in his specific settings, and when Customer click on finish it automatically clean the cart and mute it in created order (understand state of waiting till you received the bank transfer).

Note : that your customer can access his order created with Bank transfer, in his user account :

And so basically from my point of view everything is quite normal and works as expected, now as it's clear that don't match your needs can you precise them, to see if we can suggest another way to config your website or another payment plugin.

Regards