Problem with images directory for products

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6 years 1 month ago #303526

Hello, im having an issue with product images on my site. It seems the directory for images shown on the product and category pagse is different than the directory i upload them to.

When i upload the image through drag n drop upload (attachement "drag-n-drop.jpg") It seems to be uploaded to directory "/images/com_hikashop/upload/thumbnails/" like in the link below.

https://club2b.pl/images/com_hikashop/upload/thumbnails/100x100f/business-influencer-ilustracja_2054637238.jpg

But on the product and category pages it seems that hikashop tries to show images from different directory "/images/com_hikashop/upload/media-list/". The path to image is basically the same except the "thumbnails" is replaced with "media-list" (attachement "category.jpg").

https://club2b.pl/powierzchnie-reklamowe

My upload folder is set to "images/com_hikashop/upload/" (attachement "upload-folder.jpg").

I tried to figure out why upload directory and the directory for images displayed on category and product pages are different but couldn't find a reason. Do you know what could be possibly causing this issue?

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6 years 1 month ago #303531

Hi,

HikaShop uploads your images in the upload folder, so in "images/com_hikashop/upload/". Then, the thumbnails are created in folders:
"images/com_hikashop/upload/thumbnails/XXXxYYYf/" where XXX is the width and YYY is the height you want for the thumbnail.
It's technically not possible to configure HikaShop to generate the ilnk club2b.pl/images/com_hikashop/upload/med...racja_2054637238.jpg instead of club2b.pl/images/com_hikashop/upload/thu...racja_2054637238.jpg
because the "thumbnails" part is coded in hard in the code generating the thumbnails.
So I suppose that on your website, you have a third party extension (probably a system plugin) which replaces the text "thumbnails" to "media-list" on your frontend when it isn't supposed to. That's why the thumbnails do not appear because the URLs are wrong as they are changed by something else.

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