Characteristic selection not working after upgrade

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4 years 9 months ago #320211

-- HikaShop version -- : 4.3.0
-- Joomla version -- : 3.9.18
-- PHP version -- : 5.6
-- Browser(s) name and version -- : Chrome
-- Error-message(debug-mod must be tuned on) -- : no error shown

Dear Nicholas

When trying to fix the infinite scroll issue earlier, we updated the version to latest 4.3

But now we found the characteristic selection malfunction

- no matter which variant we select to add to cart, it always have only 1 color/variant chosen

Any clues that we can fix this?

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4 years 9 months ago #320240

Hello,

We will need more elements to be able to help you, can you provide these elements :
- Can you provide an Url link and a step by step to try to reproduce the issue

Awaiting news from you to be able to progress on your subject.
Regards

Last edit: 4 years 9 months ago by Philip.

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4 years 9 months ago #320308

We are having the same issue too, following an upgrade.
Link to site, if it helps is

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Any advice gratefully received!!

Last edit: 4 years 9 months ago by Bobwales.

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4 years 9 months ago #320311

Hi,

I would first recommend to turn off the "Characteristics dynamic display" setting of the HikaShop configuration.
That's a new option of HikaShop and I'm thinking that your issue might be related to that.

The following user(s) said Thank You: Bobwales

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4 years 9 months ago #320320

That's a quick fix - thank you. No longer being shouted at here! Everyone's quiet again, no urgency. Look forward to another of your fine improvements. Thanks.

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4 years 9 months ago #320327

Hi,

Thanks for your feedback. We'll look at improving the characteristic system javascript when that option is activated so that the error doesn't happen.
However, I'm not yet sure what is the problem as I can't reproduce it.
If you have the time, it would be great if you could have a copy of the website where we could activate that option to get the error and do some modifications and debug to understand what's going on and do a proper fix.

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4 years 9 months ago #320423

Hi Nicolas
Sorry for the delay - I've created that Staging site

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Do you still have your user name and password?
Crdlt, Bob

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